At Mahek Broadband, all internet and OTT plans follow a prepaid billing cycle, meaning you pay in advance before the start of your service period.
💠 1️⃣ Prepaid Billing Structure
- Each broadband plan comes with a fixed validity (e.g., 1 month, 3 months, 6 months, or 12 months).
- The billing cycle begins from the date of activation or renewal payment, not the date of installation.
- The service remains active for the full duration of the plan purchased.
- Once the validity expires, the connection will automatically pause until the next renewal payment is made.
🕓 Example:
If you activate your 1-Month plan on 10th October, it will remain valid till 9th November.
Renewing on or before expiry ensures uninterrupted service.
💠 2️⃣ Billing & Renewal Reminders
To help you stay updated:
- Automatic SMS or WhatsApp reminders are sent before expiry.
- You can check your plan status, next due date, and usage anytime through:
- 🌐 Customer Portal: https://login.mahekbroadband.in
- 📱 Android App: Google Play Store Link
💠 3️⃣ Renewal & Late Payment Policy
- Payments must be made before the expiry date to avoid disconnection.
- If your service expires, it can be reactivated instantly once renewal payment is received.
- No extra late fee is charged, but downtime may occur until renewal is completed.
- Renewals made in advance simply extend your current plan validity — no days are lost.
💠 4️⃣ Multi-Month or Annual Plans
For convenience and savings, Mahek Broadband offers:
- Quarterly (3-Month), Half-Yearly (6-Month), and Annual (12-Month) plans.
- These plans provide longer validity at discounted rates and require only one upfront payment for the entire period.
- The billing cycle for such plans follows the same rule — starts from activation and runs continuously until plan expiry.
💠 5️⃣ Checking Billing Details
You can easily check your current billing cycle anytime:
- Log in to your Customer Portal.
- Go to Account → View Plan.
- Your plan name, activation date, expiry date, and renewal amount will be displayed.
🔗 Direct Access:
💠 6️⃣ Support for Billing Queries
If you have questions about your billing cycle, plan validity, or renewal:
📞 Call us at +91 022697 18061
📧 Email: support@mahekbroadband.in
📍 Mahek Broadband, Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
