Why does the internet disconnect at specific times of day?

If your internet connection drops at roughly the same time every day — such as early morning, evening, or late night — it’s usually caused by power fluctuations, peak-time congestion, local interference, or scheduled maintenance.
This issue is quite common and can often be resolved with simple checks or minor adjustments.

⚙️ 1️⃣ Common Reasons for Time-Specific Disconnections

🔹 A) Power Supply or Voltage Fluctuation

• Sudden power drops can cause your ONT (fiber box) or router to reboot automatically.
• Happens often in areas with load-shedding or shared electricity backup (inverters/generators).
• The result: connection goes offline briefly at the same time daily.

✅ Solution:

• Plug both ONT and router into a UPS or mini power backup.
• Use a voltage-stabilized socket to protect adapters from low or high voltage.

🔹 B) Network Load During Peak Hours

• Between 7 PM to 11 PM, many users stream, game, or video call — causing temporary bandwidth congestion.
• This may lead to intermittent disconnections or slow response for some users.

✅ Solution:

• Restart router once during peak hours to refresh your connection.
• Avoid running multiple heavy downloads simultaneously.
• Upgrade to a higher speed plan if you use multiple devices during peak time.

🔹 C) Router Auto-Reboot or Heat-Related Drop

Some routers are configured to auto-restart for maintenance or overheat due to continuous 24×7 use.

✅ Solution:

• Check router settings under “System Maintenance → Auto Reboot” and disable it.
• Keep your router in a cool, well-ventilated area — not near windows or electronics.
• Clean dust from vents regularly.

💡 If your router reboots exactly once daily at the same hour — it’s likely this feature is enabled.

🔹 D) Scheduled Maintenance or Line Reset

• Mahek Broadband occasionally performs night-time maintenance (usually between 1 AM–5 AM) to improve performance or update servers.
• During this window, some users may face short disconnections lasting 5–10 minutes.

✅ Solution:

• These are temporary and planned — service resumes automatically.
• Check for messages on WhatsApp or SMS about scheduled maintenance in your area.

🔹 E) Wi-Fi Channel Interference

If Wi-Fi drops around the same time every day, interference could be the cause — for example:

• Neighbors’ routers overlap channels during evening usage.
• Nearby devices like microwaves, cordless phones, or Bluetooth speakers cause interference.

✅ Solution:

• Log in to your router → Wireless Settings → Channel
• Change 2.4GHz channel to 1, 6, or 11 for stability.
• Prefer using 5GHz Wi-Fi for better performance.

🔹 F) ISP Line Fluctuation or Area Load

If multiple users in your building face disconnections at the same time, it may be due to:

• Shared distribution switch resets.
• Fiber hub reboot or local power loss.

✅ Solution:

• Report the issue once via WhatsApp (+91 87884 12303) — our network team will monitor your line logs.
• If confirmed, we’ll schedule a technician to inspect the junction box or fiber splitter.

🧩 2️⃣ How to Diagnose the Pattern

⚙️ 3️⃣ Recommended Steps to Fix It

1. Restart your ONT and router once in the morning and evening.
2. Ensure both are connected to the same power backup line.
3. Check for firmware updates in your router admin panel.
4. If using dual-band Wi-Fi, lock devices to 5GHz for more stable signal.
5. If disconnections persist daily, share your time pattern with support — they’ll check system logs for that exact period.

🧰 4️⃣ How to Report This Issue

📲 WhatsApp: +91 87884 12303
📞 Call: 022 697 18061
✉ Email: support@mahekbroadband.in

Send a message like:

Hello Mahek Broadband,
My internet disconnects every day around 9 PM.
Please check if there’s any line or router issue.

Name: Ritesh Kumar  
Registered Mobile: 9876543210  
Connection ID: MB4032  
Address: Flat 101, Royal Galaxy, Vasai West

📍 Mahek Broadband Support

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in

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