✅ Yes, you will get a full refund if your installation is cancelled before any work has started or if the service cannot be installed due to technical or feasibility issues on Mahek Broadband’s end.
We believe in complete transparency — you’ll never be charged for a connection that isn’t activated.
💰 Refund Eligibility Based on Cancellation Stage
| Cancellation Stage | Refund Eligibility | Description |
|---|---|---|
| 🕓 Before Technician Visit / Work Start | ✅ Full Refund | 100% of the amount is refunded within 7–10 working days. |
| ⚙️ After Feasibility or Partial Work Done | ⚠️ Partial Refund | Deductions may apply for materials or administrative charges. |
| 🔌 After Installation Completed | ❌ No Refund | Installation is complete; the plan is considered active. |
⚙️ When Full Refund Applies
You’ll receive a 100% refund if:
- Installation is cancelled before scheduling or material dispatch.
- The connection cannot be completed due to technical limitations or no network availability.
- Mahek Broadband fails feasibility checks at your location.
💡 Refunds are processed only after confirming that no materials or resources were used during installation preparation.
💳 Refund Method & Timeline
- Refunds are credited to your original payment method (UPI, card, or bank).
- Processing time: 7–10 working days, depending on bank or payment gateway.
- You’ll receive a confirmation message or email once the refund has been initiated.
⚠️ When Full Refund Is Not Applicable
- Installation already completed and service activated.
- Customer cancels after installation work begins.
- Customer declines connection after feasibility work or fiber routing has started.
In such cases, feasibility or material costs are deducted as per the Refund Policy.
📞 Need to Check Your Refund Status?
Contact our billing or support team for refund updates:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
