If your Mahek Broadband Wi-Fi works fine on a few devices (like your phone) but doesn’t connect or load on others (like a laptop or smart TV), don’t worry — this usually means the router and network are fine, but there’s a device-specific issue such as a saved password, IP conflict, or compatibility setting.
Follow these steps to identify and fix the problem.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Restart the Device
- Turn off and on the device that isn’t connecting.
- This clears temporary network cache and resets the Wi-Fi adapter.
- Then reconnect to your Wi-Fi again.
⚡ Many connection errors get fixed simply by restarting both the device and the router together.
🔹 2. “Forget” and Reconnect to the Wi-Fi
- Go to your device’s Wi-Fi settings.
- Select your Mahek Broadband network name (SSID).
- Tap “Forget Network.”
- Now reconnect and re-enter your Wi-Fi password manually.
💡 This removes old IP or password mismatches that often cause connection failure.
🔹 3. Check for Dual-Band Conflicts (2.4 GHz vs 5 GHz)
If your router broadcasts both 2.4 GHz and 5 GHz networks:
- Some older devices only support 2.4 GHz.
- Connect those devices to the 2.4 GHz SSID (it may have “_2.4G” in its name).
- Newer phones/laptops can use 5 GHz for better performance.
🔹 4. Check IP Address & Network Settings
If the device shows “Connected, no Internet”:
- Go to your device’s Network Details.
- Make sure it’s obtaining IP automatically (DHCP mode ON).
- If you see a manual IP set earlier, switch to Automatic (DHCP).
- Then reconnect.
🔹 5. Disable VPN, Proxy, or Security Apps
VPNs, firewalls, or parental-control software may block new Wi-Fi connections.
Temporarily turn them off and reconnect to check if the issue resolves.
🔹 6. Check Router Device Limit
Some routers limit the number of connected devices (e.g., 10 or 15).
If that limit is reached:
- Disconnect one unused device.
- Restart the router and try connecting again.
To increase the limit, log into your router admin page (192.168.0.1 or 192.168.1.1) and check Wireless → Access Control or Client List.
🔹 7. Update Device Software or Wi-Fi Drivers
For laptops:
- Update your Wi-Fi adapter driver via Windows Update or manufacturer’s site.
For mobile phones or TVs: - Install the latest system update.
New firmware often fixes compatibility issues with modern routers.
🔹 8. Reset Network Settings (If Nothing Else Works)
If none of the above helps:
- On your device, go to Settings → Network → Reset Network Settings (exact name may vary).
- This will remove all saved Wi-Fi networks and refresh the network adapter.
- Reconnect using your Mahek Wi-Fi credentials.
🧰 Still Not Connecting?
If specific devices still fail to connect after all these steps, there might be:
- A MAC filter enabled on your router
- A hardware issue with that device’s Wi-Fi adapter
Please contact our technical team — we can remotely check if the device is being blocked or not detected.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Restart your router weekly to refresh connections
✅ Keep your Wi-Fi password simple (no special symbols that confuse smart TVs)
✅ Use dual-band routers for modern devices
✅ Ensure devices are within 10–15 ft of router for first-time setup
