If your device (mobile, laptop, or TV) is not detecting your Wi-Fi network, it usually means there’s a router configuration, signal, or device compatibility issue — not a service fault.
This issue can be fixed easily by checking a few basic settings or by contacting our support team for remote help.
🧭 Step-by-Step Troubleshooting
🟢 1. Check Router Power and Lights
- Ensure your router is switched ON and the Wi-Fi light (usually marked as WLAN or 2.4G/5G) is glowing or blinking.
- If the Wi-Fi light is OFF, your wireless network may be disabled.
➡️ Solution: Restart the router. If still off, contact Mahek support to re-enable Wi-Fi from router settings.
📶 2. Confirm Network Name (SSID)
- Sometimes routers are configured with a custom SSID (Wi-Fi name) during installation.
- Check the sticker on your router for the default name, or ask the installation technician what SSID was set.
- Refresh your Wi-Fi list and search again.
➡️ Tip: Try moving closer to the router — your device may not detect weaker signals at distance.
⚙️ 3. Check Device Compatibility
| Router Band | Device Support | What to Do |
|---|---|---|
| 2.4 GHz | Works with all devices | Use this for older smartphones, TVs, or IoT devices |
| 5 GHz | Works with newer devices only | If your device can’t see 5 GHz, connect to the 2.4 GHz SSID |
💡 Dual-band routers broadcast two networks — one for 2.4 GHz and one for 5 GHz. If your device doesn’t support 5 GHz, connect to the 2.4 GHz option.
🧰 4. Restart & Reset (Last Resort)
If your Wi-Fi name doesn’t appear even after restarting:
- Turn off your router for 30 seconds, then turn it on again.
- On your phone or laptop, forget any old saved Wi-Fi networks.
- Search again for available networks.
If still undetected, contact our support team to check the router’s wireless configuration remotely.
🧩 5. Reconfigure Wi-Fi Settings (By Technician)
If Wi-Fi broadcast is accidentally disabled or SSID hidden:
- Our technician can reconfigure it in minutes.
- No extra cost applies if the issue occurs within the first 7 days of installation.
⚠️ If the Issue Persists
Possible technical causes include:
- Router’s wireless module malfunctioning
- Router reset or firmware corrupted
- Incorrect mode or region setting
In such cases, we’ll schedule a technician visit to inspect and fix it on-site.
📞 Contact for Wi-Fi Support
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Provide:
- Your registered mobile number
- Router brand/model
- Issue summary (e.g., “Wi-Fi not showing on mobile”)
💡 Pro Tips
- Keep router in open space — not inside a cabinet.
- Avoid changing SSID or password frequently without technician help.
- Ensure devices have Wi-Fi enabled and airplane mode disabled.
