At Mahek Broadband, we provide dedicated, multi-channel technical support to help you resolve internet, Wi-Fi, or service-related issues quickly.
Our team is available through phone, email, WhatsApp, and customer portal — so you can reach us anytime in the way most convenient for you.
⚙️ 1️⃣ Support Channels
📞 A. Phone Support (Direct Helpline)
Call our technical team for any urgent internet or connectivity issues.
📱 Contact Number:
📞 022 697 18061
⏰ Working Hours:
🕙 Monday to Saturday — 10:00 AM to 8:00 PM
☀️ Sunday — 10:00 AM to 1:00 PM
💬 Our support agents are trained to handle:
- No internet or LOS light issues
- Router configuration help
- Plan or renewal-related questions
- Service status and outage updates
💬 B. WhatsApp Support
Quickly chat with our service desk for help or status updates.
You can send your name, registered number, or connection ID for faster response.
📲 WhatsApp Number: +91 87884 12303
Available For:
- Plan renewals or upgrades
- Payment confirmation
- Complaint updates
- Connection relocation requests
✉️ C. Email Support
For technical queries or documentation (like billing, installation, or policy-related issues), email us directly.
Include in your message:
- Your registered name and mobile number
- Connection ID (if available)
- A short description or screenshot of the issue
⏱️ Typical response time: within 2–4 working hours
🌐 D. Customer Portal
Access your account, check plans, view usage, and raise tickets online anytime.
🔗 Login: https://login.mahekbroadband.in
You can:
- View your active plan and renewal date
- Raise a support ticket directly
- Check payment history and usage reports
- Update contact details or request relocation
📱 Android App: Download Here
⚙️ 2️⃣ Support Scope
Our technical team assists with:
- Router / ONT setup and troubleshooting
- Fiber signal or LOS/PON light problems
- Connection activation or speed issues
- Local outage or maintenance updates
- Billing or refund clarifications
- OTT activation or plan upgrade queries
🧾 3️⃣ Escalation Matrix (If Issue Persists)
If your issue isn’t resolved within the usual time frame:
- Step 1: Contact Phone or WhatsApp support again with your ticket ID.
- Step 2: If still unresolved, escalate via email to support@mahekbroadband.in with “Escalation – Unresolved Issue” in the subject.
- Step 3: Our senior technical manager will review and respond within 24 hours.
🧰 4️⃣ On-Site Technician Visits
If your problem requires physical inspection (like fiber cut or hardware issue):
- A technician visit will be scheduled at your preferred time.
- Visits are usually completed within 24–48 working hours depending on area coverage.
- You’ll be notified via call or WhatsApp once your ticket is assigned.
💡 Quick Tips Before Contacting Support
✅ Restart both ONT & router before raising a ticket.
✅ Check if LOS light is blinking — mention this when calling.
✅ Note your Connection ID (visible in your customer portal).
✅ Keep your router powered on during remote diagnostics.
✅ If possible, attach a photo of ONT lights when reporting the issue.
📍 Mahek Broadband Office
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | ✉ support@mahekbroadband.in
