If your internet disconnects or lags during Zoom/Meet calls, online classes, or multiplayer gaming, the issue usually isn’t with your speed — it’s often caused by temporary signal loss, latency (ping) fluctuations, or Wi-Fi instability.
Here’s how to identify and fix the problem effectively.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check Your Signal Strength
Unstable Wi-Fi signal is the most common cause of drops during real-time activities.
- Keep your device close to the router (within 10–15 ft).
- Avoid obstacles like walls, mirrors, or furniture between you and the router.
- Use the 5GHz band if available — it provides lower latency and better performance for calls or games.
📶 Tip: On mobile, check the Wi-Fi bars — even one bar drop can interrupt live sessions.
🔹 2. Verify Power Supply to Router & ONT
Frequent power cuts or unstable electricity can cause short disconnections.
- Ensure both devices are connected directly to a wall socket.
- If possible, use a UPS or inverter to keep the ONT and router powered during short outages.
- Never switch off your ONT frequently; keep it powered 24×7 for signal stability.
🔹 3. Restart Your Network Devices
Perform a clean reboot:
- Turn off the router and ONT.
- Wait for 30 seconds, then power them on again.
- Wait until all lights (Power, PON, LAN, Wi-Fi) stabilize.
This refreshes your session with the Mahek Broadband network and clears temporary sync issues.
🔹 4. Check Ping & Latency
Even with high Mbps, poor latency can cause lag in games or video calls.
To test:
Visit speedtest.mahekbroadband.in and note your Ping (ms) value.
| Ping Result | Experience |
|---|---|
| 0–50 ms | Excellent (ideal for gaming/video calls) |
| 50–100 ms | Good (minor delay possible) |
| 100+ ms | Poor (lag or disconnection likely) |
If ping fluctuates heavily, it may indicate weak signal or temporary line noise.
🔹 5. Reduce Background Load
When multiple devices stream or download simultaneously, your active session may lag or disconnect.
- Pause all large downloads, cloud backups, or OTT streaming during meetings/games.
- Use a LAN cable connection for best stability.
- Ensure no other device is uploading heavy data (like CCTV cloud storage or file transfers).
🔹 6. Update Router Firmware & App
Old router firmware may cause unstable Wi-Fi or delay in packet response.
- Log in to your router admin panel (
192.168.0.1or192.168.1.1). - Go to Administration → Firmware Upgrade.
- Check for available updates and apply them.
If using a gaming console or video conferencing app, keep those updated too.
🔹 7. External Factors
Sometimes, the issue may come from the app or game server itself — especially during peak usage hours or regional server maintenance.
To verify:
- Try connecting to another game or call platform (e.g., Google Meet instead of Zoom).
- If others on the same Wi-Fi face the same lag, the issue is likely on the network route — we can check that for you.
🧰 Still Facing Call or Game Drops?
If your PON/LOS lights are stable but connection still drops:
- It could be due to router hardware issue or line signal fluctuation.
- Our technician can test your optical signal (dBm level) and replace faulty hardware if needed.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips for a Stable Experience
✅ Always use LAN for gaming or important video calls.
✅ Keep ONT powered 24×7 for signal retention.
✅ Avoid using Wi-Fi repeaters of poor quality — they add delay.
✅ Restart router weekly to clear memory cache.
✅ For best results, schedule gaming or work calls outside 8–11 PM peak hours.
