✅ Yes, absolutely!
You can use your own router with Mahek Broadband as long as it’s technically compatible with our fiber network.
Many customers prefer using personal routers for additional features, stronger coverage, or brand preference — and our team fully supports that choice.
⚙️ Router Compatibility Requirements
To work properly with Mahek Broadband’s fiber network, your router must support:
- PPPoE (Point-to-Point Protocol over Ethernet) authentication
- WAN Port (RJ45) for fiber/ONT connection
- Dual Band (2.4GHz + 5GHz) recommended for higher speed plans
- Gigabit Ethernet ports (for plans 50 Mbps and above)
If you’re unsure whether your router meets these requirements, our technician can verify it during installation.
🧰 Setup & Configuration Support
Even if you use your own router, Mahek Broadband technicians will assist with:
- Router setup and configuration during installation
- Testing your internet speed and Wi-Fi performance
- Ensuring stable connectivity with your active plan
(This configuration service is provided free of cost during installation.)
⚠️ Important Notes
- Routers not provided by Mahek Broadband are the customer’s responsibility for warranty, maintenance, and repair.
- Mahek Broadband cannot guarantee performance if the router is defective, outdated, or incompatible.
- In case of persistent connection issues caused by a third-party router, we may recommend switching to a Mahek-approved router model.
💡 Recommended Router Brands
For best performance with our fiber network, we recommend:
- TP-Link (Archer series)
- D-Link
- Tenda
- Mercusys
- Netgear
(Dual-band routers are ideal for plans 50 Mbps and above.)
🧾 Option to Purchase or Use Hybrid Setup
If you prefer, you can also:
- Use your own router for Wi-Fi coverage while Mahek’s ONT handles the fiber input.
- Or purchase a Mahek-certified router during installation at a discounted rate for hassle-free setup and full support coverage.
📞 Need Help Setting It Up?
Our support team can help verify your router’s compatibility or guide you through configuration:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
