Troubleshooting & Support – Mahek Broadband

Welcome to the Mahek Broadband Troubleshooting & Support Center, your go-to resource for resolving technical issues, improving Wi-Fi performance, and ensuring your internet connection stays stable and fast.
Our goal is to help you quickly diagnose problems and find step-by-step solutions — without waiting for support.

🔧 Overview

At Mahek Broadband, we strive to deliver reliable, high-speed connectivity backed by responsive technical support. However, occasional disruptions may occur due to equipment faults, weather conditions, or network congestion.
This Knowledge Base is designed to help you troubleshoot common issues before you need to raise a ticket.

If the problem persists after following these steps, you can contact our 24×7 support team directly at:

📞 +91 02269718061
✉ support@mahekbroadband.in
🌐 Customer Login Portal
📱 Android App – Mahek Broadband

🧩 Sections in This Category

1️⃣ General Troubleshooting

Basic steps for identifying and resolving common broadband or Wi-Fi issues — such as no internet, slow speed, or login errors.

Topics include:

How to restart your ONT or router properly
Understanding router lights (Power, LOS, PON, LAN)
Why speed may vary during peak hours
What to check before raising a complaint

2️⃣ Wi-Fi & Router Setup Issues

Detailed guidance on configuring your Wi-Fi network and optimizing performance.

Topics include:

Router login page not opening
Changing your Wi-Fi name (SSID) and password
Connecting dual-band (2.4 GHz / 5 GHz) routers
How to fix weak Wi-Fi signal in certain rooms
Router placement and interference tips

3️⃣ Device or Connection Issues

Fix issues on your phone, laptop, or smart TV when they won’t connect or show “Connected – No Internet”.

Topics include:

Internet drops on one device only
DNS or IP configuration problems
Browser or app connectivity troubleshooting
How to test internet speed correctly

4️⃣ Technical & Network Support

Advanced troubleshooting for network faults, ONT configuration, or fiber signal errors.

Topics include:

LOS light blinking red — what it means
PON light off or unstable connection
ONT registered but no browsing access
Fiber cut or maintenance alerts
Signal strength and optical power level checks

5️⃣ Fiber Line & Signal Problems

Guidelines for identifying physical line issues and when to schedule technician visits.

Topics include:

Fiber cable damaged or bent
No internet after power restoration
Router reboots frequently
How to safely inspect ONT and power adapter connections

6️⃣ Complaint Escalation & Feedback

If your issue isn’t resolved within the usual time frame, here’s how to escalate it or share feedback.

Topics include:

How to raise a service complaint or ticket
Typical resolution timelines
Escalation matrix for unresolved issues
How to rate our service or submit suggestions
(💬 Google Review Link)

⚙️ Helpful Tips

✅ Always restart your router before reporting a technical issue.
✅ Keep your ONT and power adapter in a cool, ventilated area.
✅ Avoid using long or coiled LAN cables — they reduce speed.
✅ Use speedtest.mahekbroadband.in to check real-time speed directly on our network.
✅ Ensure your plan is active — check it via the Customer Portal.

🧾 Related Policies

For more information about service commitments, installation, and user responsibilities, see:

💡 Need Personalized Help?

If you still face issues, our support team is here to assist you every step of the way.

📍 Mahek Broadband Office
Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra

📞 022 697 18061 | ✉ support@mahekbroadband.in