Why is the internet slow only on one device?

If your Mahek Broadband internet is working fast on other devices but slow on a specific phone, laptop, or TV, the issue isn’t with your router or network — it’s usually due to device settings, Wi-Fi signal quality, or background processes.
Here’s how to find the cause and fix it.

🧩 Step-by-Step Troubleshooting Guide

🔹 Step 1: Test Speed on Other Devices

• Connect another phone or laptop to the same Wi-Fi and run a speed test at speedtest.mahekbroadband.in.
• If the speed is normal on other devices → the issue is device-specific.
• If all devices are slow → check your router or ONT instead.
  👉 See: Why is my speed slow even after plan renewal?

🔹 Step 2: Restart the Device and Router

• Turn off your device, router, and ONT.
• Wait 30 seconds, then turn ON the ONT first, followed by the router.
• After Wi-Fi reconnects, test the device again.
  ✅ This clears cached IP data and temporary network conflicts.

🔹 Step 3: Check Signal Strength

Weak Wi-Fi signal can drastically reduce speed, even if you’re connected.

• Make sure your device is within 10–15 feet of the router.
• Check signal bars — fewer than 3 means weak reception.
• If possible, connect to the 5GHz band (faster but shorter range).
• For large spaces, consider a repeater or mesh extender.

📶 Learn more: How can I extend Wi-Fi range using repeaters or extenders?

🔹 Step 4: Disconnect Background Apps or Updates

Slow speeds may occur if other apps are consuming bandwidth in the background.

• Close streaming apps, torrents, cloud backups, or system updates.
• On Windows: Open Task Manager → Network Tab to see active data usage.
• On Android/iPhone: Check Settings → Data Usage → Wi-Fi Usage.

💡 Apps like OneDrive, Steam, or Google Drive can silently slow down browsing and streaming.

🔹 Step 5: Forget and Reconnect Wi-Fi

• Go to Wi-Fi settings → select your Mahek network → tap Forget.
• Reconnect with your password.
  This resets the device’s IP assignment and clears old session data.

🔹 Step 6: Check DNS Configuration

If websites load slowly but speed test is normal, it may be a DNS delay.

Change DNS to faster servers:

• Google DNS: 8.8.8.8 & 8.8.4.4
• Cloudflare DNS: 1.1.1.1 & 1.0.0.1

On Windows:
Control Panel → Network → Adapter Settings → Wi-Fi → Properties → IPv4 → Use the following DNS servers.

On Android/iPhone:
Wi-Fi → Network Settings → Advanced → DNS → Enter manually.

🔹 Step 7: Clear Cache and Browser Data

If speed feels slow while browsing:

• Clear browser cache and cookies.
• On Chrome: Settings → Privacy → Clear Browsing Data.
• Restart browser and test again.

Old cached data or DNS entries often slow down specific websites.

🔹 Step 8: Update Device Software or Drivers

• Ensure your device’s Wi-Fi driver (laptop) or system software (phone) is up-to-date.
• Outdated firmware may cause instability or reduced speed.
• For Windows:
  • Device Manager → Network Adapters → Update Driver.

🔹 Step 9: Check for Power Saving or Data Limit Mode

Some devices restrict Wi-Fi performance to save battery.

• Disable Battery Saver or Data Limit Mode.
• On Android: Settings → Battery → Power Saving → Turn Off.
• On Laptops: Set Power Mode → Best Performance.

⚙️ Common Causes and Fixes

🧰 Still Facing Slow Speed on One Device?

If your other devices work perfectly but one continues to lag:

• The issue may be hardware-related (faulty Wi-Fi antenna or adapter).
• Our support team can help confirm if the connection is healthy from our end.

📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201

💡 Quick Tips

✅ Keep router and device updated.
✅ Prefer 5GHz Wi-Fi for speed-sensitive apps (gaming, streaming).
✅ Restart router weekly to maintain clean connections.
✅ Avoid connecting too many devices simultaneously.
✅ For smart TVs or desktops, try wired LAN for maximum stability.