If your payment was successfully completed but your plan did not activate or renew, don’t worry — your money is safe.
This can happen due to a temporary sync delay between your payment gateway (Razorpay / UPI) and the Mahek Broadband billing system.
Here’s how to quickly get it resolved. 👇
💠 1️⃣ Step 1 — Wait & Refresh
- Sometimes, online payments take 5–15 minutes to reflect in your account.
- Log out and log back into your Customer Portal or App, and click “View Plan” or “Payments” to check for updates.
- If your payment shows as “Success” but the plan isn’t active yet, proceed to Step 2.
🔗 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download Here
💠 2️⃣ Step 2 — Verify Payment Status
Check your payment confirmation:
- 💳 For Razorpay payments: Look for an email or SMS with a transaction ID.
- 📱 For UPI apps (Paytm, GPay, PhonePe): Open your app’s transaction history and note the UTR or Reference Number.
- 📸 Take a screenshot showing the payment time and amount.
💠 3️⃣ Step 3 — Share Proof for Quick Verification
Send the screenshot or transaction details to our billing support for instant help:
📱 WhatsApp (Billing Support): +91 8788412303
📧 Email: support@mahekbroadband.in
Include:
- Your Customer ID or Registered Mobile Number
- Payment Date & Time
- Transaction ID / UTR Number
- Amount Paid
Our team will verify and activate your plan manually within 15–30 minutes during working hours.
💠 4️⃣ Step 4 — If Payment Isn’t Found Immediately
If the transaction isn’t visible in Razorpay or your bank yet:
- It may be marked as “Pending” and will auto-update or reverse in 2–5 business days.
- If it was a duplicate payment, the excess amount will be adjusted or refunded as per our Refund Policy.
(Ref: Refund Policy Sections 5–6)
💠 5️⃣ Quick Tips to Avoid This Issue
✅ Always complete the entire payment process — don’t close the page early.
✅ Wait until you see the “Payment Successful” message.
✅ Avoid refreshing or switching apps during online payment.
✅ Pay only through our official portal or verified QR code.
💠 6️⃣ Billing Support
If your plan hasn’t activated even after verification, contact us directly for instant resolution:
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Billing): +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
