The refund process typically takes 7 to 10 working days from the date your cancellation or refund request is approved by Mahek Broadband’s billing department.
All refunds are processed securely to your original payment method — whether you paid via UPI, bank transfer, or online gateway.
💳 Refund Timeline Overview
| Refund Stage | Description | Expected Timeframe |
|---|---|---|
| 🧾 Request Received | Your refund or cancellation request is logged and verified. | Within 24 hours |
| ⚙️ Verification Process | Billing team confirms payment details and installation status. | 1–3 working days |
| 💰 Refund Initiated | Refund released to your bank or payment provider. | 3–7 working days |
| ✅ Refund Completed | Amount reflects in your account (depends on your bank). | 7–10 working days total |
💡 Most customers receive their refund within 5–7 days, but processing time can vary slightly depending on weekends and bank clearance.
⚠️ Important Notes
- Refunds are only processed after verification of payment and installation status.
- The timeline may extend slightly during holidays or due to bank gateway delays.
- You will receive a confirmation message or email once the refund has been initiated.
🧭 How Refunds Are Processed
- UPI or Net Banking Payments: Amount credited to the same account used for payment.
- Debit/Credit Card Payments: Refunds go back to the same card (shown in next billing cycle).
- Cash Payments (if any): Refunded via bank transfer after confirmation of customer details.
📞 To Check Refund Status
You can contact our billing team for real-time updates:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
When contacting us, please share your:
- Registered Mobile Number
- Payment Receipt / UTR / Transaction ID
- Installation Address
This helps us locate your record and update your refund progress instantly.
