Yes — in some cases, antivirus or internet security software can interfere with your Mahek Broadband connection.
While antivirus programs are essential for protecting your device from malware and phishing, their firewall or web protection modules may mistakenly block safe internet traffic, causing issues like:
- Websites not loading
- “No Internet Access” messages
- Slow browsing or partial connection drops
Let’s understand why this happens and how to fix it.
⚙️ 1️⃣ How Antivirus Can Affect Your Internet
| Antivirus Feature | Possible Effect |
|---|---|
| Firewall Protection | Blocks router communication or PPPoE authentication |
| Web Shield / URL Filter | Prevents certain sites or apps from opening |
| Network Inspection System (NIS) | Slows down browsing by scanning all packets |
| VPN / Safe Browsing Mode | Routes traffic through proxy servers, reducing speed |
| Email / Web Scanning | Interrupts live data transfer during high-speed downloads |
💡 These features can mistakenly treat Mahek Broadband network traffic as “unsecured” — especially if the software isn’t updated or configured properly.
🧩 2️⃣ Common Symptoms of Antivirus Blocking Internet
- Wi-Fi shows Connected without Internet
- Speed test works, but websites won’t open
- Only specific browsers (e.g., Chrome, Edge) fail to connect
- Downloads stop midway or timeout
- Streaming apps buffer even with full speed
🧩 3️⃣ Step-by-Step Fix Guide
🔹 Step 1: Temporarily Disable Antivirus Protection
- Right-click your antivirus icon from the system tray (bottom-right of screen).
- Select Pause Protection or Disable Firewall.
- Choose 10 minutes or until restart.
- Try browsing or testing your internet.
✅ If your internet starts working immediately → the antivirus is the cause.
🔹 Step 2: Add Mahek Broadband to the Trusted Network
Once confirmed, don’t uninstall the antivirus — instead, add Mahek’s connection as safe.
Example (for common antiviruses):
| Software | Path to Whitelist Settings |
|---|---|
| Windows Defender | Firewall & Network Protection → Allow an app through firewall |
| Quick Heal / Avast / AVG | Settings → Firewall → Network Profiles → Mark as Trusted |
| Kaspersky / Bitdefender / McAfee | Network Settings → Trusted Network → Add Current Network |
🔹 Step 3: Enable Internet Access for Browsers and Apps
Some antiviruses block apps (like Chrome or YouTube) individually.
Go to Firewall → Application Rules / Allowed Programs and ensure:
- Chrome / Edge / Firefox = Allowed
- Zoom / Google Meet / OTT apps = Allowed
Save changes and restart your device.
🔹 Step 4: Update Antivirus Software
Outdated antivirus definitions or versions may misidentify safe ISP traffic.
- Open your antivirus app → Update Now.
- Ensure both virus definitions and software version are up to date.
- Restart your system and router after updating.
🔹 Step 5: Reboot Router and ONT
After updating or adjusting antivirus settings:
- Turn off both router and ONT (fiber box).
- Wait 30 seconds.
- Power ON ONT first, then router.
This refreshes the link and clears any blocked connections.
⚙️ 4️⃣ Safe Configuration Tips
| Setting | Recommendation |
|---|---|
| Network Type | Private / Home Network (not Public) |
| Real-Time Protection | Keep ON |
| Firewall | Keep ON but mark Mahek Wi-Fi as Trusted |
| Web Shield | Disable only if it blocks normal sites |
| Auto VPN / Safe Browsing | Turn OFF for OTT, gaming, or banking apps |
🧰 5️⃣ Still Facing Blocked Connection?
If internet works only when antivirus is off:
- The issue is with the firewall rule or network profile inside your antivirus.
- You may contact our technical team for live configuration help or remote guidance.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Keep antivirus updated weekly to avoid false detections.
✅ Always mark your Mahek Wi-Fi as a Private/Trusted Network.
✅ Avoid using multiple antivirus programs at once — they conflict.
✅ Turn off “Web Shield” only temporarily if it blocks safe sites.
✅ Restart your router after disabling protection modes.
