If you’ve been charged twice for the same Mahek Broadband plan, don’t worry — your extra payment will be verified and refunded or adjusted promptly.
Duplicate or accidental payments are handled safely through our billing and accounts team.
💠 1️⃣ Step 1 — Verify the Duplicate Transaction
First, confirm both transactions were completed successfully:
🖥️ Via Customer Portal
- Log in to your account:
🔗 https://login.mahekbroadband.in - Go to Account → View Payment History
🔗 View Payment History - Check if the same plan amount appears twice with “Success” status.
If both entries show as successful, proceed to Step 2.
💠 2️⃣ Step 2 — Send Payment Proof for Verification
To help us verify faster, send screenshots or transaction receipts for both payments.
Include these details:
- Customer ID
- Payment Date & Time
- Transaction / UTR Numbers
- Payment Method (UPI / Razorpay / Net Banking)
📸 Send this on WhatsApp: +91 8788412303
📧 Or email it to: support@mahekbroadband.in
💠 3️⃣ Step 3 — Refund or Adjustment Process
Once verified by our Billing Department:
- One of the duplicate payments will be refunded or adjusted towards your next renewal.
- Refunds are processed to the same account or UPI ID used during payment.
- The process usually takes 7–10 working days, depending on your bank.
(Ref: Refund Policy – Duplicate or Failed Transactions)
💠 4️⃣ Important Notes
✅ Always make payments through our official portal or QR code only.
✅ Avoid retrying the payment immediately if a transaction is still showing as Pending.
✅ Never share your UPI PIN, OTP, or Razorpay credentials with anyone claiming to be from Mahek support.
💠 5️⃣ Billing & Refund Support
For refund or payment correction requests, contact:
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing & Payment WhatsApp: +91 8788412303
📍 Mahek Broadband, Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
