Will I get a refund if installation cannot be completed due to technical issues?

✅ Yes. If Mahek Broadband is unable to complete your installation due to technical limitations or network unavailability, you are entitled to a full refund of your installation and plan payment.
Customer satisfaction is our top priority — we never charge for services we cannot deliver.

⚙️ When a Refund Is Applicable

You will receive a full refund if installation cannot be completed because of:

• 🧭 Network Feasibility Failure – Fiber network or signal not reachable in your area.
• ⚙️ Technical Limitations – Lack of junction ports, hardware, or active nodes nearby.
• 🏢 Building/Society Restrictions – Access denied for wiring or drilling.
• 🌧️ External Constraints – Unavoidable issues like infrastructure damage or civic restrictions.

Once the issue is confirmed by our technical team, your refund is automatically initiated.

💸 Refund Process & Timeline

• Refunds are processed to the original payment method (UPI, Card, or Bank).
• Expected timeline: 7–10 working days, depending on your bank or payment gateway.
• You’ll receive a confirmation SMS or email once the refund is issued.

🚫 When a Refund Is Not Applicable

Refunds are not provided if:

• Installation was completed successfully and the connection was activated.
• Customer cancels after successful activation (plan already started).
• Customer requests cancellation due to personal change of mind after setup readiness.

(In such cases, standard cancellation terms and deductions apply — see our Refund Policy.)

🧾 How to Request a Refund

1. Contact our billing or support team.
2. Share your payment details and installation reference number.
3. Refund will be verified and processed promptly.

📞 Phone: +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ Email: support@mahekbroadband.in

💡 Quick Summary

Mahek Broadband ensures complete transparency — if we can’t connect you, we don’t charge you.