If you notice that your Mahek Broadband speed is slower than expected on a regular basis, don’t worry — it can usually be fixed quickly.
Low speed is often caused by Wi-Fi settings, device load, or signal interference, not by the fiber line itself.
Follow these steps before requesting technical support 👇
⚙️ 1. Basic Troubleshooting Steps
- Restart your router and wait 1–2 minutes.
- Run a speed test on mahekbroadband.in/speedtesting using a LAN cable or 5 GHz Wi-Fi.
- Disconnect extra devices temporarily and test again.
- Check your router lights:
- 🔵 Power + Internet light = Connected properly
- 🔴 Blinking light = Line signal issue – contact support
- Clear background downloads or cloud sync apps (Google Drive, Netflix, updates).
💡 Most speed issues resolve after rebooting your router and testing on a single device.
📶 2. Identify Where the Slowdown Happens
| Scenario | Possible Cause | Action to Take |
|---|---|---|
| Speed slow on all devices | Line or router issue | Restart router → test LAN → contact support |
| Speed slow only on Wi-Fi | Signal interference or distance | Move closer / use 5 GHz band |
| Speed ok on LAN but low on mobile | Device limitation or cache | Restart mobile / clear network settings |
| Speed drops at specific times | Peak hour traffic | Temporary – auto-balances soon |
🧠 3. Check Router & Cable Health
- Ensure router adaptor is plugged in securely.
- Replace old LAN cables (CAT-5 → CAT-6 recommended).
- Keep router firmware updated (our team can assist remotely).
- If router is 3+ years old, consider an upgrade to Dual Band or Wi-Fi 6.
📈 4. Advanced Self-Check
- Run two speed tests — one via LAN and one via Wi-Fi — and compare.
- Test on a different device (laptop + mobile).
- Note the date/time and speed values if problem persists — this helps our team diagnose faster.
🧭 5. When to Contact Support
Contact us if:
- Your LAN speed is below 70% of your plan for more than a day.
- Router lights show “LOS” or “Blinking Red.”
- Speed is consistently slow even after rebooting and isolation tests.
Our team will run a remote line check, reset your port, and guide you through a quick solution or technician visit if needed.
📞 Need Help Right Now?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
