If some of your devices connect to Wi-Fi successfully while others show “Unable to connect”, “Incorrect password”, or “No Internet”, it usually means there’s a band compatibility, network setting, or device issue — not a problem with your Mahek Broadband service.
Follow these simple checks to fix it quickly.
🧭 Step-by-Step Troubleshooting
📶 1. Check Wi-Fi Band Compatibility (2.4 GHz vs 5 GHz)
Most Mahek routers are dual-band, meaning they broadcast two signals:
- 2.4 GHz — Better range, works with all devices (older phones, TVs, etc.)
- 5 GHz — Higher speed, shorter range, works only with newer devices
➡️ Action:
- If your device can’t detect the Wi-Fi, try connecting to the 2.4 GHz network (it usually has “_2.4G” in its name).
- Keep both bands enabled to ensure all devices can connect.
💡 Example:
If your router shows two networks:Mahek_Broadband_2.4G and Mahek_Broadband_5G — connect older devices to 2.4G.
🔑 2. Recheck Your Wi-Fi Password
- Make sure you’re entering the exact password (case-sensitive).
- Avoid extra spaces or auto-filled text from older saved networks.
- If you’ve changed your password recently, “Forget” the old network on your device and reconnect manually.
➡️ On Mobile: Settings → Wi-Fi → Tap your network → “Forget” → Reconnect.
⚙️ 3. Restart Router and Affected Devices
- Turn OFF your router and wait 30 seconds.
- Restart the device that can’t connect.
- Power ON the router again and reconnect.
This helps refresh IP allocation and clears temporary conflicts.
🧰 4. Check IP or DHCP Settings
Sometimes, a device doesn’t automatically get an IP address.
➡️ Action:
- Ensure “Obtain IP automatically (DHCP)” is enabled on the device.
- You can also try switching Airplane Mode ON and OFF or Network Reset (on phones).
🔒 5. Check Router Device Limit
If too many devices are connected, new ones might get blocked.
➡️ Action:
- Log in to your router admin panel (or ask Mahek support).
- Check if the maximum user limit is reached and disconnect unused devices.
🧩 6. Update Device Wi-Fi Drivers or Firmware
- For laptops or smart TVs, outdated wireless drivers can prevent connections.
- Update your system software or reconnect after reboot.
🧾 When to Contact Mahek Support
If none of the above works:
- The issue may be related to your router’s internal configuration or MAC filter settings.
- Our team can check and reconfigure your router remotely or schedule a technician visit.
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
- Registered name or customer ID
- Device type (e.g., Samsung phone, Smart TV, Laptop)
- Wi-Fi name and error message (if any)
💡 Pro Tips
- Always keep your router firmware up to date.
- For smart TVs and IoT devices, use 2.4 GHz for best compatibility.
- Avoid hiding your SSID unless you’re familiar with manual connection setup.
