Can I rate my technician or give service feedback?

Yes!
At Mahek Broadband, we value your feedback and encourage you to rate our technicians and overall service experience after every installation, complaint resolution, or maintenance visit.
Your ratings help us maintain high-quality service, recognize hardworking staff, and continuously improve our customer experience.

⚙️ 1️⃣ When You Can Rate or Give Feedback

You’ll be invited to share feedback after key service interactions, such as:

💡 You can also submit feedback anytime voluntarily if you want to appreciate or report a service experience.

🧩 2️⃣ How to Rate Your Technician or Service

🟢 Option 1: WhatsApp Feedback (Fastest)

After your service visit, you’ll receive a follow-up WhatsApp message from our official support number:
📲 +91 87884 12303

Reply with your rating and a short comment, for example:

Rating: ⭐⭐⭐⭐⭐
Feedback: Technician Sameer was polite and fixed the issue quickly. Great service!

✅ This goes directly to our Service Quality Team and is shared with management for recognition or review.

💡 Didn’t get a message? You can still manually send your feedback anytime to the same number.

🔵 Option 2: Google Review

You can also post public feedback and help others know about our service quality.

🌟 Leave a Review Here:
👉 https://g.page/r/CcQZBtAW8j4nEBM/review

Example:

“Excellent support! The technician reached on time, neatly installed the router, and explained everything clearly. Highly recommended.”

🟣 Option 3: Email Feedback (For Detailed Comments)

If you’d like to share detailed praise, complaint, or suggestions about your technician’s performance or service quality:

📧 Email: support@mahekbroadband.in

Example Format:

Subject: Feedback – Technician Service [Your Connection ID]

Hello Mahek Broadband,
I’d like to share feedback for my recent service.

Technician Name: [If known]
Visit Date: [Date]
Feedback: [Describe your experience – positive or negative]
Rating: [e.g., 4/5]
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4012]

Our Service Review Team monitors all feedback emails and ensures timely action where necessary.

🟢 Option 4: Customer Portal / App

You can also submit feedback through your account anytime.

🔗 Portal: https://login.mahekbroadband.in
📱 Android App: Mahek Broadband App

Steps:

1. Login to your account.
2. Go to “Feedback” or “Tickets” section.
3. Click “Rate Service” next to your recent ticket.
4. Add stars (1–5) and type your comments.

🧾 3️⃣ How Your Rating Is Used

• ⭐ Technician ratings are reviewed weekly by our Quality & Operations Team.
• ✅ Excellent ratings result in recognition and bonuses for field staff.
• ⚠️ Poor ratings or repeated complaints trigger internal review and corrective training.
• 💬 Constructive suggestions are used to improve processes and customer experience.

🎯 Every feedback — good or bad — helps us make Mahek Broadband better.

🧰 4️⃣ What Kind of Feedback You Can Share

💡 5️⃣ Quick Feedback Tips

✅ Always mention your Connection ID or Registered Number.
✅ Include technician’s name if available (shown on visit SMS).
✅ Give clear, honest feedback — both appreciation and suggestions help.
✅ You can request a callback if you rate 1–2 stars for quick resolution follow-up.

📍 Mahek Broadband Support

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in

💡 Quick Summary

💬 Example Feedback Messages

⭐ “Technician Harish fixed my fiber line quickly and neatly. Excellent job!”
⭐⭐⭐⭐ “Good service, but Wi-Fi setup took slightly longer.”
⭐⭐⭐⭐⭐ “Amazing experience — same-day installation and helpful staff!”