No, you won’t lose your router or personal data immediately. ✅
However, if your Mahek Broadband connection remains inactive for more than 3 months, your account will be marked as permanently disconnected, and certain terms will apply.
⚙️ 1. Router Policy During Inactivity
- The router and fiber line remain safe during the 3-month grace period after expiry.
- Once your plan is renewed within that time, your same router and line continue working.
- If your account stays inactive for over 90 days, the connection is released and:
- Company-provided routers must be returned.
- If not returned, a replacement fee may be applied.
- You can reuse your personally purchased router after reactivation — it just needs reconfiguration.
💡 You won’t lose your Wi-Fi settings or router data unless the device is reset.
💾 2. What About My Internet Data or Files?
- Mahek Broadband does not store your personal data, downloads, or browsing history.
- Any files stored on your own devices (PC, mobile, etc.) remain completely safe.
- Only temporary session data related to your connection is cleared during deactivation.
🔒 Your privacy and personal data remain fully protected — we never access or store your content.
🧾 3. If You Reconnect Later
- You can reconnect anytime within 3 months without losing router access.
- After 3 months, a reconnection fee (₹200–₹500) or new installation may be required.
- Our team will reconfigure your router during reactivation at no extra cost.
🧭 4. Summary
| Condition | Router Status | Data Safety | Action Required |
|---|---|---|---|
| Inactive < 3 months | Safe & Active | 100% Safe | Renew to restore instantly |
| Inactive > 3 months | May need return/reconfiguration | Safe | Contact for reconnection |
| Permanently disconnected | Router retrieved / released | Safe | New setup needed |
📞 Need Help with Reconnection or Router Setup?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
