After your Mahek Broadband installation is complete, you can confirm that your connection is successfully activated in a few quick ways — by checking your router lights, browsing activity, or verifying your status on the Customer Portal.
A successfully activated connection means your account is live, your plan is active, and you’re ready to browse.
🟢 1. Check Router and ONT Lights
Your router and ONT (fiber device) lights are the first indicators of activation.
| Device | Light | Status | Meaning |
|---|---|---|---|
| ONT / Fiber Box | PON – Green (Stable) | ✅ | Fiber signal is active and stable. |
| LOS – Off | ✅ | No signal issue; connection is live. | |
| Router | Internet / WAN – Green / Blue (Stable) | ✅ | Router successfully connected to Mahek network. |
| Wi-Fi – Blinking / Stable Light | ✅ | Wi-Fi signal broadcasting and ready to connect. |
💡 If these lights match the above pattern, your line is active and fully configured.
🌐 2. Try Connecting to the Internet
- Connect your phone or laptop to your Wi-Fi.
- Open any website like www.google.com.
- If it loads without redirection or login prompts, your connection is active.
- If you get an error page or “No Internet” message, your plan may still be pending activation — see Step 3 below.
🧾 3. Check on Customer Portal
You can view your connection and plan status anytime online:
🔗 https://login.mahekbroadband.in
After logging in:
- Go to Account → Active Plan Details
- Check your Plan Name, Expiry Date, and Status
If your plan shows “Active” — congratulations, your connection is fully live!
If it shows “Pending / Not Activated,” please contact our support team to confirm activation.
⚙️ 4. Wait for Final Activation Message
Once your connection is activated, you’ll receive a confirmation SMS or WhatsApp message from Mahek Broadband mentioning:
- Your Plan Name & Speed
- Validity Period / Start Date
- Customer ID or Account Login details
Keep this message for future reference.
📞 If Connection Still Not Active
If your router lights are on but internet isn’t working:
- Restart your ONT and router.
- Wait 5 minutes and check again.
- If still inactive, contact our support team for instant activation help.
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Pro Tips
- Always check the LOS (fiber) light — it must be off for activation.
- Don’t reset your router manually unless advised by Mahek support.
- After activation, note your Customer ID and Wi-Fi credentials for easy renewals.
