If your internet connection drops often or your router reconnects multiple times a day, the issue may be caused by weak Wi-Fi signal, outdated firmware, power instability, or a loose fiber link.
Here’s how to identify the cause and fix it step-by-step.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check the Power Supply
- Make sure your router and ONT are plugged into a stable power source.
- Frequent disconnections often happen if:
- The power adapter is loose or faulty, or
- You’re using a low-quality extension board or power strip.
- If available, connect both devices directly to a wall socket.
⚡ Tip: Avoid turning the router on/off frequently — it interrupts signal synchronization.
🔹 2. Inspect the Fiber Cable
- Check the fiber cable connected to your ONT.
- It should not be bent, twisted, or pressed under furniture.
- Even a tiny bend can cause signal loss and dropouts.
- Make sure the cable connector is securely inserted into the ONT’s optical port.
🔴 If the LOS light blinks red, refer to
Why is the LOS light red on my ONT?
🔹 3. Check Router Placement
- Keep the router in an open, central area, not behind a TV or in a closed cabinet.
- Avoid placing it near microwaves, cordless phones, or metal surfaces — they can cause interference.
- For large homes, consider adding a Wi-Fi repeater or mesh system.
📶 Poor Wi-Fi signal often feels like frequent “disconnections,” even though your internet is working fine.
🔹 4. Monitor Device Overload
- If too many users or smart devices are connected simultaneously, your router may get overloaded.
- Try disconnecting a few idle devices and see if stability improves.
- For 5+ active users, use a dual-band router for better load distribution.
🔹 5. Update Router Firmware
- Log in to your router’s admin page (usually
192.168.0.1or192.168.1.1). - Go to the Administration → Firmware Upgrade section.
- Check if a new firmware update is available from the manufacturer’s website.
- Updated firmware fixes bugs and improves signal stability.
🔹 6. Check for ISP Maintenance
If you notice the disconnection happens at fixed times (e.g., early morning or late night), it may be due to scheduled maintenance or local fiber work.
You can confirm by contacting our support team.
🧰 Still Facing Frequent Disconnections?
If none of the above solves the issue, it may indicate:
- Weak optical signal at your connection point
- Router hardware fault
- Network congestion or faulty port
Please contact our technical team for further diagnosis.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
Our technician can test your fiber line and replace faulty equipment if required.
