Yes! ๐
With Mahek Broadband, you can upgrade or change your plan anytime based on your usage needs.
We offer flexible switching between different speed tiers or OTT bundles โ so you can move up, down, or renew without losing connectivity.
โก 1. Plan Upgrade (Example โ 40 โ 75 Mbps)
If youโd like higher speed or added OTT features:
- You can upgrade anytime during your active plan.
- The difference in price for the remaining period will be adjusted in your next bill or renewal.
- Speed change takes effect within a few hours after approval by our billing team.
๐ก Upgrades are seamless โ no new installation required if youโre already on fiber.
๐ 2. Plan Downgrade (Example โ 100 โ 50 Mbps)
If you wish to reduce speed or cost:
- Downgrades take effect after your current billing cycle ends.
- Any router or OTT offer associated with your previous plan will adjust accordingly.
โ ๏ธ Long-term prepaid users can request downgrades at the time of renewal only.
๐ 3. Switching Between Regular and OTT Plans
You can move from a regular plan to an OTT bundle (or back) anytime.
- OTT access will activate or deactivate automatically after the plan switch.
- All new OTT login details will be shared via PlayboxTV App or SMS after activation.
๐งพ 4. Important Notes
- Plan changes are allowed only for active customers in good standing.
- Payment adjustments or prorated credits depend on remaining validity.
- No downtime โ your connection remains live during the switch.
- Router upgrade (Single โ Dual Band) available if you move to a higher-speed plan.
๐ Need Help Changing Your Plan?
Our team can guide you on the best upgrade or renewal option.
๐ +91 022697 18061
โ support@mahekbroadband.in
๐ www.mahekbroadband.in
