If your ONT (Optical Network Terminal) is powered ON but your router shows no internet connection, it means the fiber signal is active, but your router is not communicating properly with the ONT or Mahek network server.
This is a common issue that can happen after a power cut, loose cable, or router misconfiguration, and can usually be fixed within minutes.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT Lights First
Your ONT lights indicate whether your fiber signal is active.
| Light | Ideal Status | Meaning |
|---|---|---|
| PON (Green & Stable) | ✅ Signal active and stable | |
| LOS (Off) | ✅ No signal loss | |
| Power (Green) | ✅ ONT receiving power |
➡️ If LOS is red or blinking, contact Mahek support — the issue is with your fiber line, not the router.
➡️ If PON is green and LOS is off, move to router checks below.
🔌 2. Check ONT-to-Router LAN Connection
- Ensure the LAN cable from the ONT is properly connected to your router’s WAN (Internet) port (usually marked in blue or labeled “WAN”).
- Remove and reinsert the cable firmly on both ends.
- Avoid using damaged or twisted cables.
💡 If the cable is loose, the router won’t receive internet even though ONT is active.
🔁 3. Restart in Correct Order
Power cycling in the right order helps restore your connection.
- Turn OFF both router and ONT.
- Wait 30 seconds.
- Turn ON the ONT first and wait until PON light is green and stable.
- Then turn ON the router.
- Wait 1–2 minutes for the internet light to stabilize.
✅ If the router’s “Internet” or “WAN” light turns green or blue, your connection should be restored.
🔑 4. Check Router Internet / WAN Light
| Router Light | Meaning | Action |
|---|---|---|
| 💡 Green/Blue (Stable) | ✅ Connected successfully | No issue |
| 🔴 Red/Off/Blinking | ⚠️ Not receiving data | Check PPPoE configuration or cable connection |
⚙️ 5. Verify Router Login (PPPoE) Settings
If your router was recently reset, it may have lost its PPPoE credentials.
✅ To check:
- Open your browser and type:
192.168.0.1or192.168.1.1 - Log in to your router (default user:
admin) - Navigate to: Network → Internet / WAN Settings
- Ensure Connection Type = PPPoE
- Enter your Mahek username and password (provided during installation)
If you’re unsure, contact Mahek support — we’ll reconfigure your router remotely or guide you through it.
💳 6. Check Plan Status
If your ONT is fine but router still shows no internet, your plan might have expired or paused.
✅ Check your plan status here:
🔗 https://login.mahekbroadband.in
If the status shows Inactive or Expired, simply renew your plan online or contact support to reactivate.
🧰 7. Check for VPNs or Firewall Apps
If only specific devices show no internet while others work fine:
- Disable any VPN, proxy, or firewall app that may block your connection.
- Restart that device and reconnect to your Wi-Fi.
📞 Contact for Assistance
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
- Registered Name or Customer ID
- Description: “ONT lights normal, router no internet”
- Router model and light status (Internet/WAN)
Our team will check your line remotely and fix configuration issues if needed.
💡 Pro Tips
- Always restart ONT first, then router.
- Avoid pressing the “Reset” button on your router — it erases all settings.
- Keep both ONT and router on a UPS or surge protector to avoid reboot issues during power cuts.
- If the problem repeats often, ask our team to update your router firmware or replace faulty LAN cables.
