If your phone, laptop, or TV shows “Connected without Internet” (or “No Internet Access”) even though it’s connected to Wi-Fi, it means your router is working, but it’s not receiving an active internet signal from the fiber line (ONT) or Mahek server.
This is one of the most common issues and can be resolved easily in a few steps.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT (Fiber Box) Lights
Your ONT (Optical Network Terminal) shows the real-time signal status.
| Light | Ideal Status | Meaning |
|---|---|---|
| Power (Green) | ✅ ONT powered and active | |
| PON (Green / Stable) | ✅ Fiber signal connected | |
| LOS (Off) | ✅ No signal loss | |
| LOS (Red / Blinking) | ⚠️ Fiber signal disconnected |
➡️ If LOS is red or blinking:
There’s a signal fault in your area or cable — contact Mahek support for immediate resolution.
➡️ If lights are normal (PON green, LOS off): Move to Step 2.
🔌 2. Restart Devices in Correct Order
Sometimes the router fails to reauthenticate with the ONT after a brief signal drop or power cut.
✅ Restart sequence:
- Turn OFF both ONT and router.
- Wait 30 seconds.
- Turn ON the ONT first → Wait until PON is stable green.
- Then turn ON the router.
- Wait for the router’s Internet/WAN light to turn green or blue.
💡 This refreshes your PPPoE connection and fixes most “No Internet” issues instantly.
🔑 3. Check Router Internet / WAN Light
- Green or Blue Light (Stable): Internet is active.
- Red / Off / Blinking Light: Router isn’t connected to Mahek’s server.
➡️ If red or off, go to Step 4 (router settings).
⚙️ 4. Verify PPPoE Login Details (Router Settings)
If your router was reset or power-cycled, it may have lost its Mahek Broadband login credentials.
✅ Check or Configure:
- Open browser → Type
192.168.0.1or192.168.1.1. - Login (default: user
admin, passadminorpassword). - Go to Network → Internet / WAN Settings.
- Ensure Connection Type = PPPoE.
- Enter the Username & Password provided by Mahek Broadband.
💡 Don’t know your credentials? Contact support — we’ll reset or reconfigure them remotely.
💳 5. Check Plan Validity or Payment Status
Sometimes your Wi-Fi connects but shows “No Internet” if your plan has expired.
✅ Check online:
🔗 https://login.mahekbroadband.in
If the status says Inactive or Expired, your connection will be restored immediately once payment is made.
📱 6. Forget and Reconnect Wi-Fi Network
If the issue is device-specific:
- Go to your phone or laptop’s Wi-Fi settings.
- Tap your Wi-Fi name → “Forget Network.”
- Reconnect by entering your Wi-Fi password again.
💡 This clears old IP or DNS conflicts that sometimes cause “Connected without Internet.”
🧰 7. Disable VPNs, Proxies, or Firewalls
VPNs or strict firewall apps can block device traffic even if Wi-Fi is connected.
✅ Turn off VPN or security app temporarily and test again.
🔧 8. Contact Support if Still Not Working
If you’ve checked lights, restarted devices, and verified plan status but still see “Connected without Internet”:
- It could be a temporary network outage,
- A fiber signal issue, or
- A router misconfiguration needing technician help.
📞 Contact for Assistance
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
When contacting, share:
- Registered Name or Customer ID
- ONT Light Status (PON / LOS)
- Router brand and light color (Internet/WAN)
Our team can check your connection remotely and restore service in minutes.
💡 Pro Tips
- Always turn ON ONT first, then router.
- Keep router and ONT on a UPS to prevent post-power-cut issues.
- Avoid pressing the Reset button unless instructed by Mahek Support.
- Restart router weekly to refresh connection sessions.
