If your power has been restored but your internet still isn’t working, it usually means your fiber signal or router session hasn’t reconnected properly after the outage.
This is common when devices reboot out of sequence — and can be easily fixed by following a few quick steps.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT (Fiber Device) Lights
Look at your ONT (Optical Network Terminal) indicators:
| Light | Ideal Status | Meaning |
|---|---|---|
| PON (Green / Stable) | ✅ Fiber signal active | |
| LOS (Red / Blinking) | ⚠️ Signal lost / fiber disconnected | |
| Power (Green) | ✅ ONT powered on properly |
➡️ If LOS is red or blinking, the external network line hasn’t recovered yet.
Wait 2–3 minutes; if it doesn’t turn green, contact Mahek Broadband support.
🔌 2. Restart ONT and Router in Correct Order
After a power outage, always restart devices in this sequence:
- Turn OFF both ONT and router.
- Wait 30 seconds.
- Turn ON the ONT first, and wait until the PON light is stable green.
- Then turn ON your router.
- Wait another minute and test your internet connection.
💡 Restarting in this order helps your router reconnect to the active network session properly.
📶 3. Check Wi-Fi Connection and Password
- Ensure your device is connected to your own Wi-Fi network (SSID).
- If Wi-Fi shows connected but “No Internet,” toggle Airplane Mode ON → OFF or forget and reconnect to the Wi-Fi.
- You may also try connecting via LAN cable to check if the issue is only on Wi-Fi.
⚡ 4. Check for Router/ONT Power Fluctuations
Sometimes power stabilizes in the building but not in external OLT (fiber node).
➡️ Wait 5–10 minutes after power restoration — the network node might take time to reboot.
If LOS remains red beyond that, contact Mahek Broadband.
🧰 5. Avoid Resetting Your Router
Do not press the “Reset” button on your router — it will erase your configuration (PPPoE credentials) and require a technician to reprogram it.
Only reboot using the power button or plug.
🔧 If the Problem Persists
Our team will:
- Check your fiber signal strength remotely.
- Verify if your area node (OLT) is stable after the outage.
- Send a technician if any local line or connector needs realignment.
📞 Contact for Immediate Assistance
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please provide:
- Registered Name or Customer ID
- Description (e.g., “No internet after power came back”)
- ONT light status (PON/LOS color)
💡 Pro Tips
- Keep both router and ONT connected to a UPS or inverter if power cuts are frequent.
- Never bend or unplug the fiber cable after installation.
- Restart both devices once a week for optimal performance.
