If your Mahek Broadband connection drops or lags during video calls, online classes, or gaming, it’s usually not a speed problem — it’s caused by latency, packet loss, unstable Wi-Fi, or temporary network interference.
These are common issues and can be resolved easily through a few checks and optimizations.
🧭 1. Check Fiber and Router Lights
Before anything else, inspect your ONT (fiber device) and router lights:
| Light | Ideal Status | Meaning |
|---|---|---|
| PON | Green & Stable | Fiber connection is active |
| LOS | Off | No signal loss |
| Internet / WAN (Router) | Green or Blue | Active connection |
| LOS Red / Blinking | ⚠️ Problem | Fiber signal unstable — contact support |
If LOS is red or blinking, the fiber line is losing connection, causing drops during live calls or gaming.
✅ Solution:
Restart both devices once, and if LOS stays red, call Mahek Broadband for a quick line check.
⚙️ 2. Use a Wired (LAN) Connection for Gaming or Calls
Wi-Fi signals can fluctuate, especially when multiple users or thick walls interfere.
Wired LAN connections offer zero interference and lowest latency — perfect for gaming or meetings.
✅ Tip:
If possible, connect your PC, laptop, or gaming console directly to the router using a LAN cable.
📶 3. Check Wi-Fi Strength and Router Placement
Weak Wi-Fi can cause packet drops and micro-disconnections during video calls.
✅ Do this:
- Place router in an open, central area of your home.
- Avoid corners, walls, or metal obstructions.
- Use 5 GHz for short-range performance and 2.4 GHz for longer range.
- Keep router antennas upright for maximum coverage.
🕹️ 4. Latency (Ping) or Jitter Issues
Online games and video calls rely more on stability (low ping) than speed.
If ping fluctuates (high jitter), even fast connections can lag.
✅ Solution:
- Close background downloads or streaming on other devices.
- Avoid connecting too many users to the same Wi-Fi.
- Turn off VPN or proxy apps.
- Use LAN connection wherever possible.
💡 Ideal ping for gaming or calls: below 30 ms, jitter below 10 ms.
📱 5. Device Overload or Background Apps
Phones and PCs may run background updates or sync apps during calls, using extra bandwidth.
✅ Fix:
- Pause cloud backups (e.g., Google Drive, OneDrive).
- Disable automatic system updates during meetings.
- Restart your device before important calls or gaming sessions.
⚡ 6. Network Congestion or Maintenance
During peak hours or local fiber maintenance, temporary drops may occur.
✅ Fix:
- Wait a few minutes — most temporary disruptions self-resolve.
- Contact Mahek support if disconnections persist beyond 15–20 minutes.
🧰 Advanced Check (Optional)
Run a ping test to measure connection stability:
- On PC → Open Command Prompt → Type:
ping google.com -n 20If you see “Request Timed Out” or high delay, share the result with Mahek support — they’ll diagnose it for you.
📞 Contact for Line & Stability Support
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Provide:
- Registered Name or Customer ID
- Description (e.g., “Zoom call drops after 10 mins” or “Ping spikes while gaming”)
- Preferred callback time
💡 Pro Tips
- Use a UPS or surge protector to keep router powered during short power cuts.
- Restart router weekly for consistent performance.
- For gamers, request a static IP or port forwarding setup (if supported).
- Use LAN whenever possible — it guarantees stable connection for live activities.
