If your Mahek Broadband connection drops only during certain hours — such as evenings or late nights — it’s usually due to network load, environmental factors, or temporary signal fluctuation rather than a permanent issue.
Our network automatically adjusts and stabilizes during these times, but a few quick checks can help maintain consistent connectivity.
🧭 Common Reasons & Fixes
🕐 1. Peak-Hour Network Congestion
During evening hours (typically 7 PM – 11 PM), many users stream, game, or download simultaneously.
This can slightly increase latency (ping) or cause temporary disconnections.
✅ Solution:
- Restart your router once every few days to refresh your session.
- If your router is old or single-band, consider upgrading to a dual-band (2.4GHz + 5GHz) router for better stability.
- Avoid large downloads or multiple HD streams during peak hours.
💡 Our servers automatically balance load to minimize congestion, but occasional drops may occur during peak demand.
🌧️ 2. Environmental or Power-Related Interference
Power fluctuations, extreme weather, or construction near fiber lines can weaken signal stability during specific periods.
✅ Solution:
- Use a UPS or surge protector to stabilize power to your router and ONT.
- Ensure your fiber cable is not stretched, bent, or exposed to moisture near walls or windows.
- If LOS (red light) appears, contact support for immediate signal check.
⚙️ 3. Scheduled Maintenance or Auto Line Reset
Mahek Broadband occasionally performs scheduled fiber maintenance or node balancing at off-peak times (like early morning).
You may experience brief disconnection (2–5 minutes).
✅ Solution:
- Wait for 5–10 minutes; the connection usually restores automatically.
- If downtime persists beyond that, contact our support team for confirmation.
📶 4. Router Overheating or Device Overload
If your router disconnects around the same time daily, it could be due to overheating or too many connected devices.
✅ Solution:
- Place router in a cool, well-ventilated area, away from walls or sunlight.
- Disconnect idle devices during heavy usage hours.
- Restart your router every 24–48 hours.
💡 Overheating routers can lose Wi-Fi signal or reboot automatically at intervals.
🔧 5. Local Cable Junction or Area Node Issue
Sometimes, connection drops are localized to your area’s fiber junction box.
✅ Solution:
- Contact Mahek Broadband support to report the issue.
- A technician will inspect your fiber line and local junction if multiple users nearby are affected.
📞 When to Contact Support
If your connection drops at the same times every day for more than 2–3 consecutive days, please contact our technical team for investigation.
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Provide:
- Registered Name or Customer ID
- Approximate time of disconnection
- Router/ONT light status (PON/LOS) during that time
💡 Pro Tips
- Keep router firmware up to date.
- Use a LAN connection for critical activities like meetings or gaming.
- Restart both ONT and router once a week to maintain fresh connectivity.
- Report repeated time-based drops — our team can check real-time logs to isolate the cause.
