If your router disconnects and reconnects frequently — where Wi-Fi turns off for a few seconds or internet drops intermittently — it usually indicates a signal stability, power, or configuration issue.
This problem can be caused by anything from loose fiber connections to overheating routers, and it’s almost always fixable.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check Fiber Device (ONT) Lights
Start with your ONT (Optical Network Terminal) — it’s the source of your connection.
| Light | Ideal Status | What It Means |
|---|---|---|
| PON (Green / Stable) | ✅ Active fiber link | |
| LOS (Red / Blinking) | ⚠️ Signal loss or disconnection | |
| Power (Green) | ✅ ONT powered on properly |
➡️ If LOS is red or blinking:
Your fiber line is unstable or loose. Contact Mahek Broadband for immediate assistance.
💡 Frequent LOS blinking causes your router to drop connection repeatedly.
🔌 2. Check Cable Connections
- Make sure the fiber cable connected to the ONT is not bent, stretched, or damaged.
- Verify that the LAN cable between ONT and router’s WAN port is firmly plugged in.
- Avoid keeping cables near electrical wires, as voltage interference can disrupt the connection.
💡 A loose LAN connector can cause “every few minutes” disconnections.
⚡ 3. Power Supply Instability
Frequent micro power cuts or voltage drops can reboot the router or ONT automatically.
✅ Solution:
- Connect both router and ONT to a UPS or inverter.
- Avoid using weak or low-quality adapters.
- Use original adapters that came with your devices.
📶 4. Overheating or Faulty Router
Routers can overheat after long hours of use, especially in enclosed or unventilated areas.
✅ Solution:
- Place router in a cool, open area (avoid covering it).
- Clean dust from vents occasionally.
- Restart router once daily.
- If the issue persists, contact Mahek support to check for a firmware update or replacement.
🔑 5. Router Configuration / PPPoE Drop
If your router keeps disconnecting from the network while Wi-Fi stays ON, your PPPoE session may be dropping due to configuration error.
✅ Solution:
- Restart ONT → Wait 1 minute → Then restart router.
- Contact Mahek support to verify PPPoE login settings.
- Do not press “Reset” — it erases your configuration.
🕹️ 6. Device Overload
Connecting too many devices (phones, TVs, laptops) at once can overload the router, especially in single-band models.
✅ Solution:
- Disconnect unused devices.
- Upgrade to a Dual Band (2.4 GHz + 5 GHz) router for better stability.
⚙️ 7. Firmware or Hardware Issue
Old or outdated router firmware can cause random restarts.
✅ Solution:
- Contact Mahek support to update your router’s firmware.
- If the issue continues, replacement might be necessary — we’ll inspect it during a technician visit.
🧾 When to Contact Support
If you’ve checked cables and power but the issue persists:
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
- Registered Name or Customer ID
- Router model
- Description (e.g., “Wi-Fi disconnects every 5 minutes”)
Our team will run a remote line test or schedule a technician visit if required.
💡 Pro Tips
- Restart ONT and router weekly to refresh connection.
- Use surge protectors to avoid adapter fluctuations.
- For frequent disconnections, ask our team about router replacement or signal optimization.
- Avoid placing router near microwave ovens or Bluetooth speakers — they interfere with Wi-Fi signals.
