If your router or device shows “Connected – No Internet” or “Internet Access Blocked”, it means your router is powered and broadcasting Wi-Fi, but it’s not receiving an active signal from Mahek Broadband’s network.
This is a common issue that can occur due to temporary disconnection, authentication errors, or expired plan validity — and is easy to fix.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT (Fiber Box) Lights
Your fiber device (ONT) is the source of the internet signal.
Look for these indicators:
| Light | Status | Meaning |
|---|---|---|
| PON (Green / Stable) | ✅ Fiber connection active | |
| LOS (Red / Blinking) | ⚠️ Signal lost — network not connected | |
| Power (Green) | ✅ Device powered properly |
➡️ If LOS is red or blinking:
Your fiber signal is down. Contact Mahek support — our technician will check your line remotely.
💡 If PON is green and LOS is off, move to Step 2.
🔑 2. Verify Router Login / PPPoE Credentials
If your router was reset or power-cycled, it might have lost its PPPoE login credentials (used to connect to Mahek’s server).
✅ Check:
- Open your router’s admin panel (usually
192.168.0.1or192.168.1.1). - Look under Internet / WAN Settings → Connection Type: PPPoE.
- Ensure your username and password are entered correctly.
💡 If you don’t know your credentials, contact Mahek support — we’ll reconfigure them for you.
💳 3. Check Plan Validity or Payment Status
If your Wi-Fi shows “Connected but no internet,” your plan may have expired or been suspended.
✅ To Check:
Log in to your Mahek Broadband account:
🔗 https://login.mahekbroadband.in
Go to Account → Plan Details
- If status shows Inactive / Expired, please renew your plan to reactivate service.
🔁 4. Restart ONT and Router (In Order)
After confirming cables are fine, restart devices:
- Turn OFF both ONT and router.
- Wait 30 seconds.
- Turn ON the ONT first, wait until PON light is green.
- Then turn ON your router.
- Wait 1 minute and check connection again.
💡 This refreshes your connection session with Mahek’s network server.
📶 5. Check Wi-Fi Connection on Devices
- Make sure you’re connected to your own network (not a neighbor’s).
- “Forget” the Wi-Fi network and reconnect with your password.
- On laptops, disable and re-enable your Wi-Fi adapter once.
🔌 6. Check for Cable or Port Issues
- Ensure the LAN cable between ONT and router’s WAN port is connected tightly.
- Try unplugging and re-inserting the cable once.
- Avoid moving or bending the fiber cable — it’s delicate and may cause loss of signal.
🧰 If the Issue Persists
It may be caused by:
- Account temporarily locked due to system error
- Router malfunction or faulty port
- Network maintenance in your area
➡️ Contact Mahek Broadband — our team can verify your connection remotely and restore service within minutes.
📞 Contact for Internet Access Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
- Registered Name or Customer ID
- Description: “Router connected, but no internet”
- ONT light status (PON/LOS color)
💡 Pro Tips
- Avoid pressing “Reset” on your router — it erases settings.
- Keep router and ONT powered by a UPS during short power cuts.
- Renew your plan before expiry to avoid temporary disconnection.
- Restart devices weekly for better stability.
