If your router shows no lights and doesn’t power on, it means the device isn’t receiving power — usually due to a faulty adapter, damaged socket, or internal hardware failure.
Don’t worry — this issue can be diagnosed quickly, and our team can replace the faulty part or router if needed.
🧭 Step-by-Step Troubleshooting Guide
🔌 1. Check the Power Source
- Make sure the switch and plug point you’re using are working properly.
- Test it with another device (like a phone charger or lamp).
- If the outlet doesn’t work, try a different power socket.
💡 Sometimes, the issue is simply a loose switch or faulty plug point.
⚙️ 2. Inspect the Power Adapter
- Ensure the power adapter is firmly connected to both router and socket.
- Feel if the adapter is warm to touch — that means it’s supplying power.
- If there’s no warmth or no indicator light, the adapter might be faulty.
✅ Try: Using a compatible adapter of the same voltage and amperage (usually 12V–1A or 12V–2A).
⚠️ Never use a mismatched adapter — it may damage the router permanently.
🔋 3. Check UPS or Inverter (if connected)
If your router is connected to a UPS or inverter:
- Ensure the UPS is switched ON and charged.
- Plug the router directly into a wall socket to test if the UPS output is the issue.
💡 Low battery or unstable inverter voltage can stop routers from turning on.
🔄 4. Inspect Power Cable and Connector
- Check for bent or loose pins on the adapter plug.
- Ensure the power connector fits tightly in the router’s DC jack.
- If the connector wiggles easily, the internal pin might be damaged — it will need professional repair or replacement.
🧰 5. Check for Physical Damage
- Look for signs of burn marks, melted cable ends, or odor from the adapter or router.
- Avoid trying to repair or open the router yourself — this can void warranty.
💡 6. ONT Still Working but Router Dead?
If your fiber device (ONT) has power but the router doesn’t:
- It’s a router power issue, not network-related.
- You can temporarily connect your computer directly to the ONT using a LAN cable to access the internet until the router is replaced.
🧾 If the Router Is Completely Dead
If there are no indicator lights even after trying another adapter or socket, your router may have an internal circuit fault.
Mahek Broadband can inspect and replace it if necessary.
📞 Contact for Router Power Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
- Registered Name or Customer ID
- Router brand and model
- Description: “Router not turning on, no lights”
Our technician will verify and either replace the adapter or swap the router during a service visit.
💡 Pro Tips
- Always use the original adapter supplied with the router.
- Use a surge protector or UPS to protect from power spikes.
- Avoid overloading sockets with multiple high-power devices.
- Restart router weekly to keep performance stable once powered again.
