If your internet works smoothly when connected by LAN cable but keeps disconnecting or lagging on Wi-Fi, it means your fiber connection is stable, but your Wi-Fi network or router settings need adjustment.
This issue is usually caused by signal interference, outdated firmware, or too many connected devices, and can be easily resolved.
🧭 Step-by-Step Troubleshooting Guide
📶 1. Check Wi-Fi Signal Strength
Weak Wi-Fi signals can drop frequently, especially through walls or at long distances.
✅ Solution:
- Stay within 2–3 meters of your router for stable performance.
- Keep the router in an open, central location — not behind a TV or inside furniture.
- Avoid placing it near metal objects, mirrors, or microwaves that cause interference.
💡 If signal drops in other rooms, consider using a Wi-Fi extender or mesh system.
⚙️ 2. Restart Router and ONT
Sometimes your Wi-Fi module may temporarily hang.
✅ Fix:
- Turn OFF both router and ONT.
- Wait for 30 seconds.
- Turn ON the ONT first (wait till PON is green).
- Then turn ON the router.
This resets your wireless session and usually restores stability.
🧩 3. Check for Wi-Fi Band Compatibility
If your router is dual-band, it broadcasts two networks:
- 2.4 GHz → Wider range, slower speed (works for all devices)
- 5 GHz → Short range, faster speed (newer devices only)
✅ Solution:
- Connect older devices (TVs, IoT, etc.) to 2.4 GHz.
- Connect newer phones/laptops to 5 GHz for better stability.
- Rename both bands (e.g., Mahek_2.4G and Mahek_5G) to identify easily.
💡 Devices switching automatically between 2.4G and 5G bands can cause dropouts.
🔋 4. Check Power Stability
If your router loses power briefly (even for a second), Wi-Fi will drop.
✅ Fix:
- Plug your router and ONT into a UPS or surge protector.
- Avoid shared sockets with heavy appliances.
📱 5. Check for Device Overload
Each router has a limit on how many devices it can handle simultaneously.
✅ Fix:
- Disconnect unused devices.
- Limit active users on Wi-Fi.
- If you use 10+ devices daily, upgrade to a dual-band router with better CPU and memory.
💡 Overloaded routers cause Wi-Fi drops while wired LAN stays stable.
⚙️ 6. Update Router Firmware
Outdated firmware can cause performance or compatibility issues.
✅ Solution:
- Contact Mahek support to check and update your router firmware remotely.
- Firmware updates often improve Wi-Fi stability and reduce random drops.
🔐 7. Check for Nearby Network Interference
If neighbors use the same Wi-Fi channel, it can interfere with your router.
✅ Solution:
- Log in to your router → Wireless Settings → Change Wi-Fi Channel (try 1, 6, or 11 for 2.4 GHz).
- Avoid “Auto” channel selection — manually choosing a less congested channel often improves reliability.
🧰 8. Reset and Reconfigure (Last Option)
If all else fails, a soft reset (not factory reset) can clear stuck wireless settings.
✅ Action:
Contact Mahek Broadband — our technician can remotely reconfigure your Wi-Fi or schedule a quick on-site visit.
📞 Contact for Wi-Fi Drop Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
- Registered Name or Customer ID
- Router brand and model
- Description: “Internet drops only on Wi-Fi, LAN stable”
Our technical team will analyze your router logs and guide you through an advanced fix.
💡 Pro Tips
- Restart your router once a week to keep it refreshed.
- Keep router firmware updated.
- Use different Wi-Fi names (SSID) for 2.4 GHz and 5 GHz bands.
- Don’t place router too close to electronic devices like speakers or cordless phones.
