✅ Yes, of course.
If your internet stops working after installation — whether it’s due to a signal issue, cable fault, or configuration problem — Mahek Broadband provides free line checks and troubleshooting support to get you reconnected quickly.
We ensure your connection remains stable and perform repairs, reinstallation, or reconfiguration if needed.
⚙️ Common Reasons a Line May Stop Working
| Cause | Description | Resolution |
|---|---|---|
| 🔴 Fiber Cut or Loose Connection | Cable may have been damaged or disconnected near the junction box | Technician visit — fiber rejoined or replaced |
| ⚡ Power Surge or Router Fault | Router/ONT may have rebooted or reset | Device reconfiguration or adapter check |
| 🧰 Cable Bends or Breaks | Fiber line bent sharply or pinched during home cleaning or furniture movement | Cable inspection and re-routing |
| 🔐 Authentication Expired | PPPoE credentials not saved or service temporarily suspended | Remote reset or reactivation via support |
| 🧭 Plan Expiry | Account inactive due to non-renewal | Reactivate by renewing your plan |
🧰 What Our Technician Will Do
If on-site support is needed, our technician will:
- Check your ONT and router lights for fiber or signal errors.
- Inspect the fiber line for physical damage or disconnection.
- Reconfigure your router if credentials were lost.
- Test speed and stability after reconnection.
If your device or cable needs replacement, we’ll inform you before any cost is applied.
💸 Charges (If Applicable)
- 🔧 Within 7 days of installation: Free check-up and repair.
- 🧾 After 7 days:
- Free for configuration issues.
- Minimal charge only if new cable or material replacement is required.
- 💡 No hidden costs — all charges are communicated in advance.
📞 How to Request a Line Check or Reinstallation
You can reach us anytime through:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Please share:
- Registered Name or Customer ID
- Installation Address
- Brief issue description (e.g., “No signal,” “LOS red,” “Router blinking”)
Our team will schedule a technician visit within 24–48 working hours based on your area.
💡 Pro Tips to Avoid Frequent Disconnection
- Avoid bending or folding the fiber cable near walls or doors.
- Keep router and ONT connected to a UPS or surge protector.
- Never press the router’s “Reset” button unless advised by support.
