How does Mahek Broadband billing system work?

At Mahek Broadband, our billing system is fully prepaid, transparent, and designed for customer convenience.

💠 1️⃣ Billing Overview

All internet and OTT plans are prepaid — payment must be made before activation or renewal.
Each plan comes with a validity period (monthly, quarterly, half-yearly, or yearly).
Once the plan expires, service will pause automatically until renewal.
Invoices are generated instantly after successful payment and can be viewed anytime through the Customer Portal or Mahek Broadband App.

🖥️ Login to Customer Portal:
👉 https://login.mahekbroadband.in

📱 Download Android App:
👉 Google Play Store Link

💠 2️⃣ Accepted Payment Methods

You can pay your Mahek Broadband bills using any of the following methods:

💳 Online via Razorpay Gateway (secured payment)
💰 Cash Payment at authorized Mahek Broadband counters
📱 UPI Apps: GPay, PhonePe, Paytm, or BHIM
🏦 QR Code Payments (scan and pay)
💳 Debit / Credit Card (Visa, MasterCard, Rupay, etc.)

All payments are processed through secure, verified gateways, ensuring your financial data remains protected.
👉 Mahek Broadband does not store card or UPI details on its servers for customer security.
(Ref: Privacy Policy Section – Payment & Billing Information)

💠 3️⃣ Checking Your Billing & Payment History

You can access all your payment details anytime:

Log in to the Customer Portal.
Go to “My Account → Payments”.
View all invoices, receipts, and transaction history.

This section also shows:

Current active plan
Expiry date
Total data usage
Previous billing cycles

💠 4️⃣ Failed or Duplicate Payments

If your payment fails or you’re charged twice:

Contact our billing team immediately at support@mahekbroadband.in or call +91 02269718061.
Duplicate or failed payments are refunded or adjusted in the next billing cycle within 7–10 working days.
(Ref: Refund Policy Section 5 & 6)

💠 5️⃣ Refund & Cancellation Rules

Once a plan is activated, the payment is non-refundable.
Refunds are only issued if:
- Service installation failed due to network issues, or
- Duplicate payment occurred.
Installation or router setup charges are non-refundable after setup completion.
(Ref: Refund Policy Sections 1–3)

💠 6️⃣ Taxes & Invoices

All payments are inclusive of GST as per government regulations.
Tax invoices can be downloaded anytime from your account.
Every invoice clearly mentions plan details, validity, and GST breakdown for complete transparency.

💠 7️⃣ Support & Assistance

For any billing or payment-related help, you can reach out to:

📍 Mahek Broadband
Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 https://mahekbroadband.in