If you find any billing error, wrong amount charged, or need correction in your Mahek Broadband account, our Billing & Accounts Department is here to help. ๐ผ
You can report any billing dispute through WhatsApp, Email, or a phone call, and our team will review and correct it as quickly as possible.
๐ 1๏ธโฃ Common Billing Issues You Can Report
You can contact us for any of the following:
- ๐ณ Incorrect payment amount reflected in your account
- ๐งพ Duplicate or missed invoices
- โ Wrong plan activation or validity period
- ๐ Payment credited to another Customer ID
- ๐ฐ Tax / GST details missing or incorrect
- โ๏ธ Adjustment or refund request not updated yet
(Ref: Refund Policy Section 5โ7)
๐ 2๏ธโฃ How to Report a Billing Dispute
๐ฌ Option 1 โ WhatsApp (Fastest Response)
Send a message with your details to:
๐ฑ +91 8788412303
Include:
- Customer ID or Registered Mobile Number
- Date of Payment or Invoice
- Description of the issue
- Screenshot or proof of payment (if applicable)
๐ง Option 2 โ Email
Write to: support@mahekbroadband.in
Subject: Billing Dispute / Correction Request
Attach relevant documents like your payment receipt or invoice copy.
โ๏ธ Option 3 โ Call Support
Call our Billing Department at +91 022697 18061 during working hours:
๐ MondayโSaturday: 10:00 AM to 8:00 PM
๐ Sunday: 10:00 AM to 1:00 PM
๐ 3๏ธโฃ Resolution Time
- Most billing issues are resolved within 24โ48 working hours.
- Complex cases (e.g., refund verification or GST reissue) may take up to 7 working days.
- Youโll receive confirmation via SMS, WhatsApp, or Email once the correction is completed.
(Ref: Terms & Conditions โ Payments & Renewals Clause)
๐ 4๏ธโฃ Tips to Avoid Billing Errors
โ
Always make payments from the official portal or UPI number (+91 8788412303).
โ
Verify your Customer ID before paying or sharing details.
โ
Keep your invoice copies or payment screenshots for easy tracking.
โ
Report any billing mismatch within 7 working days of noticing it.
๐ 5๏ธโฃ Billing Support Contact Information
๐ Phone: +91 022697 18061
๐ง Email: support@mahekbroadband.in
๐ฑ WhatsApp (Billing / Refunds): +91 8788412303
๐ Mahek Broadband Office:
Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West โ 401201, Maharashtra
๐ Website: https://mahekbroadband.in
