At Mahek Broadband, we do everything possible to ensure your internet runs smoothly and consistently.
However, during unexpected situations such as fiber cuts, power outages, or major network maintenance, your connection may experience temporary downtime.
While we don’t currently provide automatic secondary connections, we do offer multiple backup options and priority restoration support to minimize impact for our customers.
⚙️ 1️⃣ Understanding Downtime Situations
| Cause of Downtime | Example | Typical Duration |
|---|---|---|
| 🛜 Fiber Cut / Line Damage | Cable cut during construction work | 6–24 hours |
| ⚡ Power Outage at Network Hub | Transformer or local power fault | 1–6 hours |
| 🧰 Scheduled Maintenance | Network upgrades, backend updates | 30–60 minutes |
| 🌧️ Weather-Related Damage | Heavy rain, flooding, lightning | 12–48 hours (rare) |
💡 Our technical team actively monitors and restores affected areas as quickly as possible.
🧩 2️⃣ Current Backup & Support Options
🟢 1. Mobile Hotspot (Recommended Temporary Option)
During any brief downtime, you can connect your devices using:
- Your smartphone’s 4G/5G hotspot feature.
- Or a USB data dongle as an alternate network.
💡 Tip: Keep a low-data emergency SIM (Jio, Airtel, or VI) handy for such cases.
🔵 2. Router Dual WAN Setup (Optional)
If you use a dual-WAN router, you can configure:
- Primary WAN: Mahek Broadband (fiber PPPoE)
- Secondary WAN: 4G USB modem or mobile hotspot
The router will automatically switch to the backup network during downtime and revert once Mahek service resumes.
⚙️ Supported Routers:
TP-Link Archer Series (C6, C80, AX10), Tenda AC10, and other dual-WAN compatible routers.
Need help setting it up?
📞 Call our support team at 022 697 18061 for guidance.
🟣 3. Mahek Priority Restoration Support
All customers receive priority restoration based on complaint category and area.
When downtime occurs, our network team starts restoration immediately — no need for manual follow-up in large outages.
✅ We keep you updated via:
- WhatsApp Broadcast
- SMS Alerts
- Customer Portal Updates
🧾 3️⃣ Future Plans (Coming Soon 🚀)
Mahek Broadband is working to introduce:
- Auto Backup Add-ons: Optional 4G-based backup plans for business or premium customers.
- Smart Router Packages: Routers with built-in 4G SIM slot for auto-failover during outages.
- SMS & WhatsApp Alerts: Automatic downtime notifications with estimated restoration time.
Stay tuned for announcements on our official website:
🌐 https://mahekbroadband.in
⚙️ 4️⃣ Compensation or Credits (If Applicable)
If there’s an extended downtime caused by a network-side issue, Mahek Broadband may:
- Provide pro-rata credits or plan validity extensions,
- Based on outage duration and service impact.
You can request this by emailing:
✉ support@mahekbroadband.in with your Connection ID and details.
🧰 5️⃣ What You Can Do During Downtime
✅ Keep your ONT and router powered ON — helps our system detect when service is restored.
✅ Avoid frequent resets — the issue will auto-resolve once the line is repaired.
✅ Check WhatsApp or SMS for updates on your area.
✅ Use your mobile data temporarily for important tasks.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
| Backup Option | Description | Cost | Availability |
|---|---|---|---|
| Mobile Hotspot | Use 4G/5G mobile data | Free / Personal SIM | ✅ Available |
| Dual-WAN Router | Auto-switch to 4G USB dongle | One-time hardware cost | ⚙️ Optional |
| Priority Restoration | Automatic network recovery | Free | ✅ Active for all |
| Future Add-on | Fiber + 4G combo router | Paid (coming soon) | 🚧 In progress |
