What if my neighbors have internet but mine is down?

If your neighbors’ Mahek Broadband connection is working fine, but only your connection is down, it means the issue is specific to your line, ONT (fiber box), or router — not a network-wide problem.
This is usually easy to diagnose and fix with a few simple checks.

⚙️ 1️⃣ Common Reasons Why Only Your Internet Is Down

🧩 2️⃣ Step-by-Step Troubleshooting

🔹 Step 1: Check ONT (Fiber Box) Lights

✅ If LOS light blinks red but your neighbor’s LOS is off, your individual fiber line is likely loose, bent, or broken.

🔹 Step 2: Verify Router Lights

• Check if Internet (WAN) light on router is on or blinking.
• If only Wi-Fi light is on but Internet is off → router not getting signal.
• Restart both ONT and router. Wait 2 minutes for lights to stabilize.

🔹 Step 3: Test Account Status

• Visit 🔗 https://login.mahekbroadband.in
• Login using your Username and Password.
• If it shows “Expired” or “Suspended”, your plan needs renewal.
• You can also check or renew using our Mahek Broadband App:
  Download on Play Store

💡 Your neighbor’s connection may still work if their renewal date differs.

🔹 Step 4: Inspect the Fiber Connector

• Check if the thin white fiber cable is securely inserted into the ONT port.
• Make sure it’s not bent, twisted, or hanging loosely.
• If it feels loose, gently push it until you hear a click.

⚠️ Do not remove or reinsert the connector repeatedly — it’s delicate and may worsen the damage.

🔹 Step 5: Check Router PPPoE Settings

If the ONT lights are normal but no internet:

1. Log in to your router (192.168.0.1 or 192.168.1.1).
2. Go to Network → WAN / Internet Settings.
3. Make sure the connection type is PPPoE.
4. Enter your Mahek Broadband username and password.
5. Save and reboot router.

💬 If you don’t remember your login credentials, contact our support team — we’ll resend them securely.

⚙️ 3️⃣ When to Contact Mahek Support

If:

• Your LOS light blinks continuously, or
• Your ONT shows no signal, or
• You’ve verified your router & plan but internet still doesn’t work

👉 Contact our team — we’ll remotely test your ONT signal strength.

📲 WhatsApp: +91 87884 12303
📞 Call: 022 697 18061
✉ Email: support@mahekbroadband.in

Provide:

Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g. MB4034]
Address: [Building Name, Area]
Issue: My neighbors have internet but mine is down.

🧾 4️⃣ What Happens Next

• Our system will run a remote line test for your ONT.
• If weak or no signal is detected → technician assigned for inspection.
• If configuration or authentication issue → our backend team resets it.
• Once fixed, you’ll receive a ticket closure confirmation via WhatsApp or SMS.

Typical resolution time: within 4–12 working hours, depending on the issue type.

🧠 5️⃣ Tips to Prevent This in Future

✅ Don’t move or unplug your ONT or fiber cable unnecessarily.
✅ Renew your plan 1–2 days before expiry to avoid disconnection.
✅ Keep both ONT and router connected to UPS for power stability.
✅ Regularly restart router (once a week) to clear cache and improve connectivity.
✅ Report repeated drops or weak signal to Mahek support — it may indicate minor line loss.

📍 Mahek Broadband Support

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in

💡 Quick Summary