Yes, you can downgrade your Mahek Broadband plan anytime — but the change takes effect after your current plan validity ends.
You can shift from a higher-speed or OTT bundle plan to a lower-speed plan whenever your next renewal is due.
⚙️ 1. How Downgrade Works
| Scenario | When It Takes Effect | Remarks |
|---|---|---|
| During active plan | At the time of next renewal | No immediate change during current cycle |
| At renewal | Immediately (new plan starts) | No extra charge |
| For prepaid long-term users | After existing validity ends | Can request downgrade before next cycle |
💡 Example: If you are on a 100 Mbps OTT plan and want to move to a 50 Mbps plan, the downgrade will apply after your current plan expires — not immediately.
⚠️ 2. Downgrade Rules & Conditions
- Downgrades are allowed only between active plans in your area.
- Any OTT or router offer tied to the higher plan will adjust or end automatically.
- There is no downgrade fee if the change happens at renewal.
- If a new router is needed (rare), our team will inform you in advance.
⚙️ For business users with static IPs or custom bandwidth, downgrades require prior approval.
📉 3. Common Downgrade Scenarios
| Current Plan | Downgrade To | Effect |
|---|---|---|
| 100 Mbps Premium | 50 Mbps Home | Speed reduced; lower cost |
| 70 Mbps OTT | 40 Mbps Regular | OTT apps deactivated next cycle |
| 50 Mbps Regular | 35 Mbps Basic | No router change needed |
🧭 4. Steps to Request a Downgrade
- Contact customer support via WhatsApp or call 📞 +91 022697 18061.
- Provide your Customer ID or Registered Mobile Number.
- Inform the team of your desired new plan.
- The downgrade will be queued for activation on your next renewal date.
📞 Need Help Choosing a Lower Plan?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
