Refunds at Mahek Broadband are processed as quickly as possible after verification.
Once your payment issue or duplicate transaction is confirmed, your refund is usually initiated within 7–10 working days — depending on your bank or payment gateway.
💠 1️⃣ Standard Refund Timeline
| Payment Method | Refund Processing Time | Refund Type |
|---|---|---|
| 💳 Debit / Credit Card (Razorpay) | 5–7 business days | Refunded to the same card |
| 📱 UPI Apps (GPay / PhonePe / Paytm) | 3–5 business days | Credited back to your bank account |
| 🏦 Net Banking / Online Banking | 5–10 business days | Refunded to your linked bank account |
| 💰 Cash Payment (Office) | Immediate or within 3 days | Adjusted or refunded via UPI/Bank |
| 🔁 Duplicate Payment Adjustment | Within 2–3 business days | Added as credit in your account |
(Ref: Refund Policy Section 6 – Refund Process)
💠 2️⃣ Steps in the Refund Process
- Verification:
Our Billing Department confirms the transaction details and verifies payment status with Razorpay or UPI records. - Approval:
Once verified, a refund or adjustment is approved by the accounts team. - Processing:
The refund is initiated to your original payment method (bank, card, or wallet). - Completion:
You will receive a confirmation message or email once the refund is processed successfully.
💠 3️⃣ How to Check Refund Status
You can track your refund by:
- Checking your bank / UPI app transaction history
- Logging into your Customer Portal:
🔗 https://login.mahekbroadband.in/Customer/AccountViewPayment.aspx - Contacting our Billing Support team for an update via:
📱 WhatsApp: +91 8788412303
📧 Email: support@mahekbroadband.in
💠 4️⃣ Fastest Option — Adjustment Instead of Refund
If you prefer, your refunded amount can be instantly adjusted toward your next renewal plan or upgrade.
This avoids waiting for the banking timeline and ensures you don’t lose continuity of service.
(Ref: Refund Policy Section 5 – Duplicate or Failed Transactions)
💠 5️⃣ Important Notes
✅ Refunds are issued only after verification of transaction authenticity.
✅ Refund timelines may vary depending on your bank or wallet provider.
✅ Refunds are always sent back to the original payment source for security.
✅ Mahek Broadband never charges extra for refund processing.
💠 6️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Refund & Billing): +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
