At Mahek Broadband, we believe in transparent and customer-friendly service.
Most technical visits and repairs are free of cost — especially if the issue is related to our network, fiber line, or equipment provided under warranty.
However, a small fee may apply in specific cases, such as physical damage, relocation, or out-of-warranty equipment.
Here’s a complete breakdown 👇
⚙️ 1️⃣ Free (No-Charge) Services
You will not be charged for the following visits or repairs:
| Type of Issue | Examples | Charges |
|---|---|---|
| Network / Signal Issues | LOS light blinking, fiber cut, PON light off | ❌ Free |
| Router / ONT Configuration | PPPoE setup, speed test, firmware update | ❌ Free |
| Remote Troubleshooting | No internet, slow speed, Wi-Fi setup help via phone or WhatsApp | ❌ Free |
| Service Activation / Auto-Restoration | Plan renewal, login reset, reconnect after downtime | ❌ Free |
| Minor Line Adjustments (in same premises) | Loose cable, LAN port check | ❌ Free |
| Complaints under Active Plans | Any valid technical complaint during plan validity | ❌ Free |
💡 If the fault lies within the Mahek network or provided equipment under warranty, the visit and repair are always free.
🧾 2️⃣ Paid (Chargeable) Services
A nominal service charge may apply for the following cases:
| Service Type | Description | Typical Charge |
|---|---|---|
| Customer-Caused Damage | Broken router, cut fiber wire, burnt adapter | ₹150–₹300 (based on damage) |
| Reinstallation / Relocation | Shifting to another flat, floor, or building | ₹200–₹400 (depending on material) |
| Out-of-Warranty Router / ONT Replacement | Hardware replacement after warranty expiry | At actual cost |
| Extra Fiber Cable or Material | Additional fiber length or new connector required | ₹10–₹15 per meter |
| Custom Installation Work | Wall mounting, casing, long-distance wiring | As per on-site quotation |
💡 You will always be informed of any applicable charges before the technician visit or service execution.
🧩 3️⃣ Warranty Coverage
| Equipment | Warranty Coverage | Replacement Policy |
|---|---|---|
| ONT (Fiber Box) | 1 Year from installation | Free replacement if not physically damaged |
| Router (Mahek Provided) | 6–12 Months depending on model | Free repair or swap if under warranty |
| Power Adapter / Accessories | 6 Months | Replacement at cost if burnt or damaged |
✅ Warranty covers manufacturing defects only.
❌ Damage due to mishandling, water, or power surge is not covered.
⚙️ 4️⃣ How to Confirm Charges Before Visit
Before a technician is assigned, our support team will:
- Diagnose the issue remotely first.
- Inform you in advance if a paid visit or material cost applies.
- Record your verbal or written consent via WhatsApp or call.
You’ll never be charged without prior notice.
🧰 5️⃣ Payment Options for Paid Services
If a paid visit or repair is applicable, you can pay easily through:
- 💳 UPI / QR Code (Google Pay, PhonePe, Paytm)
- 💵 Cash on-site (technician will issue confirmation)
- 🔗 Online Customer Portal / App
Official invoices or payment receipts are always provided for transparency.
📞 6️⃣ Contact for Clarification
If you’re unsure whether your service is chargeable, contact our support team before confirming the visit.
📲 WhatsApp: +91 87884 12303
📞 Call: 022 697 18061
✉ Email: support@mahekbroadband.in
They’ll review your complaint and tell you exactly what’s covered under your plan or warranty.
📍 Mahek Broadband Office
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
| Visit Type | Example | Charges |
|---|---|---|
| Routine complaint (under plan) | No internet, LOS issue | ✅ Free |
| Fiber or router physical damage | Customer mishandling | 💰 Nominal charge |
| Relocation or reinstallation | Moving flat / new location | 💰 Applicable |
| Warranty replacement | Within warranty period | ✅ Free |
| Out-of-warranty replacement | After expiry | 💰 As per device cost |
