What are the customer support working hours?

At Mahek Broadband, we strive to provide timely and reliable support whenever you need assistance.
Our customer support team is available 7 days a week to help you with technical issues, billing queries, and service requests.

🧩 1️⃣ Regular Support Hours

Day	Working Hours
Monday – Saturday	🕙 10:00 AM to 8:00 PM
Sunday	🕙 10:00 AM to 1:00 PM

During these hours, our technical and customer care teams are available through phone, WhatsApp, email, and customer portal.

⚙️ 2️⃣ Support Channels

📞 Phone Support

For immediate help or troubleshooting:
📞 022 697 18061

✅ Available during working hours for:

No internet or LOS light issues
Router setup or reconfiguration
Plan activation, billing, and renewals
Local outage or downtime updates

💬 WhatsApp Support

Message us for quick help or account updates:
📲 +91 87884 12303
(Click to chat: wa.me/918788412303)

Available for:

Technical complaints and plan queries
Payment confirmations
Plan renewal or upgrade requests
Relocation or installation status

✉️ Email Support

For detailed queries, billing clarifications, or documentation:
📧 support@mahekbroadband.in
⏱️ Response Time: Within 2–4 working hours

Include your name, registered mobile number, and a brief description of your issue for faster resolution.

🌐 Online Support Portal

📱 You can also use our Android app:
Mahek Broadband App on Play Store

🧾 3️⃣ Emergency & After-Hours Support

Even outside working hours, our network monitoring team keeps track of critical service outages and fiber faults.
In case of a major outage or power-related network issue, automatic alerts are sent to the nearest technicians for priority resolution.

🧠 Tip: You can still send a WhatsApp message or email anytime — your query will be logged automatically and attended to first thing when support resumes.

📍 Office Address

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | ✉ support@mahekbroadband.in

💡 Quick Tips Before Contacting Support

✅ Restart your ONT and router before calling.
✅ Check LOS/PON lights and mention their status to the agent.
✅ Have your Connection ID or registered mobile number ready.
✅ Prefer calling during non-peak hours (2 PM–5 PM) for faster assistance.