What is the billing cycle for my broadband plan?

At Mahek Broadband, all internet and OTT plans follow a prepaid billing cycle, meaning you pay in advance before the start of your service period.

💠 1️⃣ Prepaid Billing Structure

Each broadband plan comes with a fixed validity (e.g., 1 month, 3 months, 6 months, or 12 months).
The billing cycle begins from the date of activation or renewal payment, not the date of installation.
The service remains active for the full duration of the plan purchased.
Once the validity expires, the connection will automatically pause until the next renewal payment is made.

🕓 Example:
If you activate your 1-Month plan on 10th October, it will remain valid till 9th November.
Renewing on or before expiry ensures uninterrupted service.

💠 2️⃣ Billing & Renewal Reminders

To help you stay updated:

Automatic SMS or WhatsApp reminders are sent before expiry.
You can check your plan status, next due date, and usage anytime through:
- 🌐 Customer Portal: https://login.mahekbroadband.in
- 📱 Android App: Google Play Store Link

💠 3️⃣ Renewal & Late Payment Policy

Payments must be made before the expiry date to avoid disconnection.
If your service expires, it can be reactivated instantly once renewal payment is received.
No extra late fee is charged, but downtime may occur until renewal is completed.
Renewals made in advance simply extend your current plan validity — no days are lost.

💠 4️⃣ Multi-Month or Annual Plans

For convenience and savings, Mahek Broadband offers:

Quarterly (3-Month), Half-Yearly (6-Month), and Annual (12-Month) plans.
These plans provide longer validity at discounted rates and require only one upfront payment for the entire period.
The billing cycle for such plans follows the same rule — starts from activation and runs continuously until plan expiry.

💠 5️⃣ Checking Billing Details

You can easily check your current billing cycle anytime:

Log in to your Customer Portal.
Go to Account → View Plan.
Your plan name, activation date, expiry date, and renewal amount will be displayed.

🔗 Direct Access:

💠 6️⃣ Support for Billing Queries

If you have questions about your billing cycle, plan validity, or renewal:
📞 Call us at +91 022697 18061
📧 Email: support@mahekbroadband.in
📍 Mahek Broadband, Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra