Whom should I contact for billing disputes or corrections?

If you find any billing error, wrong amount charged, or need correction in your Mahek Broadband account, our Billing & Accounts Department is here to help. 💼
You can report any billing dispute through WhatsApp, Email, or a phone call, and our team will review and correct it as quickly as possible.

💠 1️⃣ Common Billing Issues You Can Report

You can contact us for any of the following:

💳 Incorrect payment amount reflected in your account
🧾 Duplicate or missed invoices
❌ Wrong plan activation or validity period
🔁 Payment credited to another Customer ID
💰 Tax / GST details missing or incorrect
⚙️ Adjustment or refund request not updated yet

(Ref: Refund Policy Section 5–7)

💠 2️⃣ How to Report a Billing Dispute

💬 Option 1 — WhatsApp (Fastest Response)

Send a message with your details to:
📱 +91 8788412303

Include:

Customer ID or Registered Mobile Number
Date of Payment or Invoice
Description of the issue
Screenshot or proof of payment (if applicable)

📧 Option 2 — Email

Write to: support@mahekbroadband.in
Subject: Billing Dispute / Correction Request
Attach relevant documents like your payment receipt or invoice copy.

☎️ Option 3 — Call Support

Call our Billing Department at +91 022697 18061 during working hours:
🕘 Monday–Saturday: 10:00 AM to 8:00 PM
🕐 Sunday: 10:00 AM to 1:00 PM

💠 3️⃣ Resolution Time

Most billing issues are resolved within 24–48 working hours.
Complex cases (e.g., refund verification or GST reissue) may take up to 7 working days.
You’ll receive confirmation via SMS, WhatsApp, or Email once the correction is completed.

(Ref: Terms & Conditions – Payments & Renewals Clause)

💠 4️⃣ Tips to Avoid Billing Errors

✅ Always make payments from the official portal or UPI number (+91 8788412303).
✅ Verify your Customer ID before paying or sharing details.
✅ Keep your invoice copies or payment screenshots for easy tracking.
✅ Report any billing mismatch within 7 working days of noticing it.

💠 5️⃣ Billing Support Contact Information

📞 Phone: +91 022697 18061
📧 Email: support@mahekbroadband.in
📱 WhatsApp (Billing / Refunds): +91 8788412303
📍 Mahek Broadband Office:
Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 Website: https://mahekbroadband.in