If the LOS (Loss of Signal) light on your router or ONT device is red or blinking, it means your fiber connection has lost signal from the Mahek Broadband network.
This is one of the most common issues and usually indicates a physical line problem or fiber cut โ not an issue with your Wi-Fi or router.
๐ What the LOS Light Means
| Light | Status | Meaning |
|---|---|---|
| LOS Off | โ Normal | Fiber signal detected, connection stable |
| LOS Blinking Red | โ ๏ธ Warning | Weak or unstable fiber signal |
| LOS Solid Red | โ Critical | No fiber signal detected (disconnected) |
๐งฉ Common Causes
- Fiber Cable Damage or Loose Connection
- The thin white fiber cable connected to your ONT might be bent, cut, or loose.
- Even a small bend or dust inside the connector can interrupt signal flow.
- Local Network Issue or Fiber Cut
- There may be ongoing maintenance or fiber damage in your building or area.
- This is the most common cause if multiple users nearby face the same problem.
- ONT or Router Issue
- Rarely, the ONT or power adapter may be faulty.
- If power light blinks or goes off repeatedly, it could indicate a hardware issue.
- Unauthorized Disconnection
- If your account is temporarily suspended (for non-renewal or overdue payment), your LOS may stay red until the plan is reactivated.
โ๏ธ Step-by-Step Fix
๐น 1. Inspect the Fiber Cable
- Check the white fiber cable entering your ONT device.
- Ensure itโs firmly connected and not bent sharply or twisted.
- Avoid touching the tip of the connector โ itโs delicate and can easily break.
๐น 2. Restart Your ONT
- Turn off the ONT device and router.
- Wait 30 seconds, then turn them on again.
- Observe if the LOS light stops blinking after a minute.
๐น 3. Check for Area Outage
- Contact your nearby Mahek Broadband users or building admin to check if others have the same issue.
- If yes, itโs likely a line issue that our network team is already fixing.
๐น 4. Verify Plan Status
- Log in to your account at login.mahekbroadband.in
to confirm that your plan is active and not expired.
๐น 5. Contact Mahek Support
If the LOS light stays red or blinking after these steps, please reach out to us for a technician visit.
๐ 022 697 18061
โ support@mahekbroadband.in
๐ก Important Tips
โ
Do not unplug or cut the fiber cable yourself โ it requires special handling tools.
โ
Avoid bending the cable at sharp angles or near door hinges.
โ
Keep your ONT powered continuously to maintain a stable connection.
โ
If LOS stays red for over 30 minutes, it likely needs physical inspection by a technician.
