Docs Category: Installation & Setup
- Mahek Broadband
- Help Center
- Installation & Setup
Installation & Setup
Learn everything about Mahek Broadband installation process, setup requirements, router configuration, and relocation services.
- Installation & Setup
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General Installation
- How long does it take to install Mahek Broadband after payment?
- Is installation available in my area or building?
- What do I need to provide before installation?
- Will your team check feasibility before installation?
- Can I choose where the router will be placed during installation?
- What does the standard installation process include?
- Do you provide underground or overground cable installation?
- Will drilling or wall work be required during setup?
- What happens if the installation is delayed?
- Who should I contact if my installation appointment is missed?
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Installation Charges & Offers
- Are there any installation or activation charges?
- Is installation free under specific offers?
- What happens if I cancel my installation request after payment?
- Will I get a refund if installation cannot be completed due to technical issues?
- Do you charge extra for long cable runs or additional materials?
- Are routers included in the installation charges?
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Router & Equipment
- Does Mahek Broadband provide routers or ONTs?
- Is the router my property after installation?
- What if the router stops working after setup?
- Can I use my own router instead of Mahek’s provided router?
- What happens if I lose or damage the router?
- Do you configure Wi-Fi SSID and password during installation?
- Is the router dual-band or single-band?
- Relocation & Reinstallation
- Cancellation & Refund
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Troubleshooting
- My installation is done but internet is not working — what should I do?
- Router lights are blinking but there is no connection — what could be the issue?
- The installation team left but signal strength is weak — can it be fixed?
- Can you reinstall or check my line if it stops working after a few days?
- What if my device cannot detect the Wi-Fi network after installation?
- How to know if my connection is activated successfully?
- Why is the LOS light red on my ONT or router?
- What should I do if my router keeps disconnecting frequently?
- What should I do if only some devices can connect to Wi-Fi but others can’t?
- Why is my speed slow even after successful installation?
- How do I test my internet speed properly?
- My speed test shows full speed but browsing or streaming feels slow — why?
- Why does my connection drop during video calls or online games?
- Why does my connection drop only at specific times of day?
- Why does my Wi-Fi disconnect when power goes off but router is on backup?
- What should I do if there’s no internet even after a power cut ends?
- Why does my router show connected but internet access is blocked?
- Why does my router automatically disconnect and reconnect every few minutes?
- My router reboots randomly or turns off by itself — what should I do?
- What should I do if my router doesn’t turn on at all?
- What should I do if the ONT device is powered but router has no internet?
- What should I do if my internet keeps dropping only on Wi-Fi but works fine on LAN?
- Why does my device say ‘Connected without Internet’ on Wi-Fi?