Docs Category: General Troubleshooting
General Troubleshooting
Quick solutions for common broadband issues like slow speed, disconnection, or router lights problems.
- My internet is not working — what should I do first?
- Why is the LOS light red on my router or ONT?
- My router keeps disconnecting frequently — how can I fix it?
- Why is my speed slow even after plan renewal?
- My speed test shows full speed but websites open slowly — why?
- Why does my connection drop during video calls or gaming?
- What should I do if my Wi-Fi works on some devices but not others?
- Why does my Wi-Fi show “Connected without Internet”?
- Why is my router rebooting or turning off by itself?
- My internet stops working after a power cut — what can I do?